Joi Jones
Riverview,FL
Overview
6
6
years of professional experience
Work History
Collections Specialist III
JP Morgan & Chase
03.2021 - Current
- Trained new team members on scripts, company services, and collection strategies.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
Customer Service Representative
Maximus
10.2020 - 01.2021
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
Insurance Sales Agent
Esurance
05.2020 - 09.2020
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
Sales Agent
Concentrix
10.2018 - 03.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Enhanced product knowledge through continuous training and professional development opportunities.
Retail Sales Associate
Busch Gardens Tampa Bay
06.2018 - 09.2018
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
Education
No Degree - Criminal Justice
Hillsborough Community College
High School Diploma -
Tampa Bay Tech High School
Tampa, FLSkills
- Issue Investigation
- Account Review
- Account Reconciliation
- Credit and Collections
- Empathy and Tactfulness
- Organizational Skills
Timeline
Collections Specialist III
JP Morgan & Chase
03.2021 - Current
Customer Service Representative
Maximus
10.2020 - 01.2021
Insurance Sales Agent
Esurance
05.2020 - 09.2020
Sales Agent
Concentrix
10.2018 - 03.2020
Retail Sales Associate
Busch Gardens Tampa Bay
06.2018 - 09.2018
No Degree - Criminal Justice
Hillsborough Community College
High School Diploma -
Tampa Bay Tech High School
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