ALEXANDRIA RALSTON
LOUISVILLE,KY
Summary
Dynamic professional with extensive experience at ONE GI LLC, excelling in patient care and customer service. Demonstrated expertise in recordkeeping and professional telephone demeanor, enhancing operational efficiency and client satisfaction. Proven ability to manage schedules and provide compassionate care, showcasing exceptional organizational skills and a positive attitude. Dedicated nursing professional with hands on experience providing quality care to patients. Skilled in providing comfort, monitoring vital signs, and administering medications. Demonstrated ability to build relationships with patients, families, and healthcare team members
Overview
5
5
years of professional experience
1
1
Certification
Work History
CSR
ONE GI LLC
09.2023 - 11.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Improved customer satisfaction with timely appointment confirmations, reminders, and rescheduling as needed.
- Managed high-volume scheduling demands by prioritizing tasks according to urgency and resource availability.
- Collaborated with team members to ensure seamless communication regarding schedule changes, updates, and special requests.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medical Assistant
ONE GI LLC
01.2023 - 09.2023
- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician
- Documented medical data in patient charts, facilitating accurate records
- Prepared examination rooms for incoming patients by stocking necessary materials and ensuring cleanliness of the room prior to patient arrival
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications or treatments they are undergoing
- Scheduled appointments and maintained patient records
- Triaged patients and performed vital checks for patient flow facilitation
- Assisted in medical record keeping and filing, including patient registration and scheduling appointments
- Prioritized patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines
Certified Medication Aide
PARK LOUISVILLE
05.2020 - 12.2022
- Proficient in the use of electronic medical record systems for documenting patient information
- Utilized strong organizational skills to ensure accurate record keeping of all medications administered
- Demonstrated ability to accurately administer medication, following established protocols and procedures
- Developed positive relationships with patients and their families through compassionate care delivery
- Followed standards of hygiene, safety, and infection control when handling and disposing of medications
- Correctly dispensed medications to patients in accordance with facility protocols
- Applied clean dressings, slings and support bandages
- Collected specimens, such as urine, feces, and sputum
- Turned and repositioned bedridden patients
- Prepared and served food trays
- Shaved and drape patients to prepare them for surgery, treatment, and examination
- Turned bedridden patients to avoid bedsores
Education
Associate in Science (A.S.) - Human Services
Jefferson County Technical College
05.2018
Skills
- Call center experience
- Professional telephone demeanor
- Recordkeeping strengths
- Follow-up skills
- Documentation
- Scheduling
- Live chat support
- Calendaring
Certification
Certified Nursing Assistant
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Timeline
CSR
ONE GI LLC
09.2023 - 11.2024
Medical Assistant
ONE GI LLC
01.2023 - 09.2023
Certified Medication Aide
PARK LOUISVILLE
05.2020 - 12.2022
Associate in Science (A.S.) - Human Services
Jefferson County Technical College
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