Alexandria Riley
Baytown,TX
Summary
Empathetic customer service representative with 10 years of experience providing personalized assistance and guidance to customers, ensuring positive brand experiences. Skilled in time management, communication, problem-solving, and client relationship management. Committed to delivering exceptional service and fostering strong client relationships.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Spherion Staffing
07.2022 - Current
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
Customer Service Representative
Pace Staffers
06.2020 - 07.2022
- Provide personalized assistance and guidance to customers, ensuring a positive and memorable experience with the brand.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Officer Supervisor
Armacosta
12.2016 - 12.2019
- Developed detailed incident reports, providing comprehensive information for management review and decision making.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
Security Officer/ Receptionist
Centron Security
11.2014 - 01.2017
- Managed reception area by checking in employees and guests
- Handled filing tasks efficiently
- Enhanced customer service experience by providing a welcoming and professional demeanor at all times, ensuring visitors feel valued and safe during their time at the facility.
Education
Associates -
San Jacinto Community College
Pasadena, TX05.2015
Skills
- Time management
- Communication
- Attention to detail
- Problem solving
- Customer Satisfaction
- Multitasking
- Active Listening
- Empathy
- Organizational Skills
- Critical Thinking
- Decision Making
- Technical Skills
- Problem-solving
- Quick learner
References
- Leonardo Cedro, EXXON MOBIL, Leocedro95@yahoo.com, 2816281065
- Vanessa Cariaga, PASADENA ISD, Vcariaga94@gmll.com, 4092344122
Timeline
Customer Service Representative
Spherion Staffing
07.2022 - Current
Customer Service Representative
Pace Staffers
06.2020 - 07.2022
Security Officer Supervisor
Armacosta
12.2016 - 12.2019
Security Officer/ Receptionist
Centron Security
11.2014 - 01.2017
Associates -
San Jacinto Community College