Alexandria Sisneros
15033 Imagine Drive, El Paso
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Embassy Suites
El Paso
06.2025 - Current
- 45 hours/weekly
- Greeted and assisted guests during check-in and check-out processes.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled sensitive information in a confidential manner.
- Handled guest complaints with professionalism and empathy.
Assistant General Manager
Good Times Burgers & Frozen Custard
Fort Collins
06.2023 - 05.2025
- 60 hours/weekly
- Trained and supervised staff to deliver exceptional customer service.
- Coordinated inventory management and maintained supply levels effectively.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Ensured that customer service standards were met or exceeded at all times.
- Prepared staff work schedules and assigned team members to specific duties.
Education
High School Diploma -
Colorado Preparatory Academy
Westminster, CO05-2024
Skills
- Customer service
- Team management
- Inventory coordination
- Staff training
- Conflict resolution
- Front office management
- Verbal and written communication
- Hospitality and guest service
Timeline
Front Desk Receptionist
Embassy Suites
06.2025 - Current
Assistant General Manager
Good Times Burgers & Frozen Custard
06.2023 - 05.2025
High School Diploma -
Colorado Preparatory Academy