Alexandria Smith
Auburn,AL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
10.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Online Personal Shopper
Walmart
01.2018 - 10.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Worked productively with customers to meet order requirements and service expectations.
Education
High School Diploma -
Loachapoka High School
Loachapoka, AL05.2018
Skills
- Retail Sales Customer Service
- Order Fulfillment
- Stocking and Replenishing
- Active Listening
- Account Management
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Microsoft Windows
- Multi-Line Phone Talent
- Microsoft Outlook
Timeline
Customer Service Representative
Afni Inc, Verizon
10.2021 - Current
Online Personal Shopper
Walmart
01.2018 - 10.2021
High School Diploma -
Loachapoka High School
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