Alexandria Thompson
Cookeville,TN
Summary
Dynamic professional with a strong work ethic and critical thinking skills, experienced in enhancing customer satisfaction at TENCU as a Senior Teller. Proven ability to resolve complex issues and collaborate effectively, while maintaining cash drawer accuracy. Committed to fostering teamwork and achieving positive outcomes in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Senior Teller
TENCU
03.2024 - Current
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with inquiries and account management, enhancing service quality.
- Maintained cash drawer accuracy through diligent tracking and reconciliation practices.
- Collaborated with team members to ensure smooth branch operations and customer satisfaction.
- Learned compliance procedures to uphold regulatory standards in daily activities.
- Supported senior staff in training new tellers, fostering a collaborative work environment.
- Adapted quickly to changing policies and procedures, ensuring seamless service delivery.
- Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
Sales Associate
Walmart
05.2018 - 02.2022
- Assisted customers in locating products and answering inquiries to enhance shopping experience.
- Maintained organized stock levels through efficient inventory management and replenishment practices.
- Operated point-of-sale system accurately, processing transactions and handling cash responsibly.
- Collaborated with team members to ensure clean, well-displayed merchandise across sales floor.
- Implemented promotional displays to attract customer attention and increase product visibility.
- Provided support during peak hours by managing customer flow and reducing wait times effectively.
Lead Teacher
Creative Learning School
02.2022 - 03.2024
- Developed and implemented engaging lesson plans to foster student learning and creativity.
- Mentored junior teachers, providing guidance on classroom management and instructional strategies.
- Collaborated with parents to address student needs and enhance educational outcomes.
- Assessed student progress through regular evaluations, adapting teaching methods as necessary.
- Integrated technology into the curriculum to enhance interactive learning experiences.
Education
Associate of Applied Science - Early Childhood Education
Roane State Community College
Harriman, TNHigh School Diploma -
Cumberland County High School
Crossville, TNCertificate of Technical Studies - Early Childhood Education
Roane State Community College
Harriman, TN05.2025
Skills
- Strong work ethic
- Efficient task prioritization
- Collaboration and teamwork
- Critical thinking
- Empathy and patience
- Goal-oriented mindset
- Stress tolerance
Timeline
Senior Teller
TENCU
03.2024 - Current
Lead Teacher
Creative Learning School
02.2022 - 03.2024
Sales Associate
Walmart
05.2018 - 02.2022
Associate of Applied Science - Early Childhood Education
Roane State Community College
High School Diploma -
Cumberland County High School
Certificate of Technical Studies - Early Childhood Education
Roane State Community College