Alexandria Vasquez
Greece,USA
Summary
Ambitious and client-focused professional pursuing opportunities in corporate environments, committed to applying extensive medical and administrative knowledge to streamline processes, elevate client interactions, and drive team success in mission-oriented initiatives.
Overview
10
10
years of professional experience
Work History
Imaging Referral Intake Coordinator
University of Rochester
Rochester, NY
02.2023 - Current
- Managed over 1,000 monthly calls while reducing error rate to below 4 percent.
- Streamlined multi-line phone triage during peak hours, minimizing patient wait times.
- Served as liaison between providers and patients, ensuring accurate information verification.
- Utilized Epic/eRecord and RIS systems for efficient management of referral intakes.
- Led training sessions for new hires, developed SOPs, and conducted weekly check-ins.
- Organized team engagement events to boost staff morale and collaboration.
- Recognized for commitment to timely and accurate patient scheduling.
- Fostered patient-centric environment prioritizing prompt service delivery.
Outpatient Access Specialist
University of Rochester
Rochester, NY
12.2021 - 02.2023
- Greeted and assisted patients and visitors with professionalism and courtesy.
- Registered patients for outpatient services, ensuring accurate demographic and insurance details.
- Scheduled, rescheduled, and canceled appointments efficiently using EPIC (eRecord).
- Verified insurance eligibility, obtained necessary authorizations or referrals, and collected co-pays.
Facial Esthetician
Woodcliff Hotel & Spa
Rochester, NY
12.2017 - 12.2021
- Cultivated strong client relationships to deliver exceptional customer service.
- Educated clients on skincare routines, significantly boosting product sales and repeat business.
- Managed appointment scheduling while addressing client inquiries and concerns with professionalism.
- Ensured compliance with health and safety standards through meticulous organization of treatment area.
Medical Liaison
Heritage Christian Services
Rochester, NY
12.2017 - 12.2021
- Created a positive and engaging team environment through strategic initiatives.
- Guided individuals to medical appointments and social events for improved community involvement.
- Conducted follow-up on care plans and appointments to ensure consistent care.
- Administered medications, collaborating with physicians on health concerns.
- Built trust with families and staff through respectful and compassionate communication.
Front Desk Agent | Kids Klub
LA Fitness
Rochester, NY
03.2015 - 10.2017
- Supervised children in Kids Klub, ensuring safety and maintaining a clean environment.
- Facilitated open communication with parents, addressing concerns promptly.
- Built rapport with families to foster trust and encourage repeat visits.
- Greeted members and guests, providing information on memberships and services.
- Managed check-ins and guest passes, processing transactions accurately and efficiently.
Education
Licensed Esthetician -
Continental School of Beauty
Rochester, NY05.2021
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Monroe Community College
12.2016
Diploma - undefined
Churchville-Chili High School
01.2014
Skills
- Intake coordination and workflow optimization
- Medical terminology and patient scheduling
- Epic and Microsoft Teams
- Microsoft Office suite
- Leadership skills
- Multi-line phone systems
- Client and provider communication
Timeline
Imaging Referral Intake Coordinator
University of Rochester
02.2023 - Current
Outpatient Access Specialist
University of Rochester
12.2021 - 02.2023
Facial Esthetician
Woodcliff Hotel & Spa
12.2017 - 12.2021
Medical Liaison
Heritage Christian Services
12.2017 - 12.2021
Front Desk Agent | Kids Klub
LA Fitness
03.2015 - 10.2017
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Monroe Community College
Diploma - undefined
Churchville-Chili High School
Licensed Esthetician -
Continental School of Beauty