Alexandria Gamble
Orange,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
4
4
years of professional experience
Work History
Manager
Claire's Boutique
09.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Associate
McDonalds
08.2020 - 09.2021
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
Education
High School Diploma -
West Orange-Stark High School
Orange, TX06.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Customer Relationship Management (CRM)
- Performance Management
- Sales Techniques
- Schedule Preparation
- Computer Skills
- Hiring and Training
- MS Office
- Budget Management
Mentoring Youth
I am dedicated to mentoring youth within my local church and at my mother's school (West Orange-Stark Middle School), providing guidance, support, and encouragement to help them navigate life's challenges and develop into confident, compassionate individuals rooted in faith and community.
Timeline
Manager
Claire's Boutique
09.2021 - Current
Associate
McDonalds
08.2020 - 09.2021
High School Diploma -
West Orange-Stark High School