ALEXANDRA HENAO
Atlanta,GA
Summary
Accomplished and results-driven logistics professional with 2 years of experience in managing dispatch operations, overseeing transportation, and optimizing supply chain efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager
Star USA Moving
01.2022 - Current
- Coordinated carrier dispatch to accomplish daily routing requirements.
- Resolved routing discrepancies by coordinating customer and carrier communications.
- Coordinated dispatching of multiple carriers to accomplish daily moving requirements.
- Managed logistics contracts and input them in the Granot software.
Office Manager
ALLSTATE AGENCY
01.2020 - 01.2022
- Identify new target market, resulting in an increase in revenue by 40%.
- Coordinated and verified daily activities of office staff are completed in a timely manner.
- Maintain clients' records and report problems or observations by escalating with due diligence.
- Supervise procedures, policy implementation, record maintenance, and filing.
- Preserve a well-regulated agenda by facilitating access to daily schedules.
Prosecutor
Office of the Attorney General of Colombia
01.2013 - 11.2019
- In charge of the direction of the criminal investigation and the exercise of public criminal action and hearings
- Developed procedures that improved the quality and efficiency of operations
- Maintained clients’ records, and reported problems or observations.
- Counseled clients on potential outcomes of legal matters.
- Interpreted laws, rulings and regulations for individuals and businesses.
Education
Bachelor of Science - Law Enforcement
San Buenaventura University
Colombia12.2012
Certificate Course in Safety Management -
Colombian Federal Aviation Administration
Skills
- Proficient in Granot, Microsoft Office (Word, Excel, Power Point, Outlook)
- Proficient in Drop Box, WD My Cloud, QuickBooks Point of Sale
- Motivated self-starter
- Customer service-oriented
- Relationship building and team player
- High multi-tasking abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
Star USA Moving
01.2022 - Current
Office Manager
ALLSTATE AGENCY
01.2020 - 01.2022
Prosecutor
Office of the Attorney General of Colombia
01.2013 - 11.2019
Bachelor of Science - Law Enforcement
San Buenaventura University
Certificate Course in Safety Management -
Colombian Federal Aviation Administration