ALEXANDRA HENAO
Atlanta,GA
Summary
Accomplished and results-driven logistics professional with 2 years of experience in managing dispatch operations, overseeing transportation, and optimizing supply chain efficiency.
Overview
11
11
years of professional experience
Work History
Operations Manager
Star USA Moving
Atlanta, GA
01.2022 - Current
- Coordinated carrier dispatch to accomplish daily routing requirements.
- Resolved routing discrepancies by coordinating customer and carrier communications.
- Coordinated dispatching of multiple carriers to accomplish daily moving requirements.
- Managed logistics contracts and input them in the Granot software.
Office Manager
ALLSTATE AGENCY
Atlanta, GA
01.2020 - 01.2022
- Identify new target market, resulting in an increase in revenue by 40%.
- Coordinated and verified daily activities of office staff are completed in a timely manner.
- Maintain clients' records and report problems or observations by escalating with due diligence.
- Supervise procedures, policy implementation, record maintenance, and filing.
- Preserve a well-regulated agenda by facilitating access to daily schedules.
Prosecutor
Office of the Attorney General of Colombia
Cali, Colombia
01.2013 - 11.2019
- In charge of the direction of the criminal investigation and the exercise of public criminal action and hearings
- Developed procedures that improved the quality and efficiency of operations
- Maintained clients’ records, and reported problems or observations.
- Counseled clients on potential outcomes of legal matters.
- Interpreted laws, rulings and regulations for individuals and businesses.
Education
Bachelor of Science - Law Enforcement
San Buenaventura University
Colombia12.2012
Certificate Course in Safety Management -
Colombian Federal Aviation Administration
Skills
- Proficient in Granot, Microsoft Office (Word, Excel, Power Point, Outlook)
- Proficient in Drop Box, WD My Cloud, QuickBooks Point of Sale
- Motivated self-starter
- Customer service-oriented
- Relationship building and team player
- High multi-tasking abilities
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Operations Manager
Star USA Moving
01.2022 - Current
Office Manager
ALLSTATE AGENCY
01.2020 - 01.2022
Prosecutor
Office of the Attorney General of Colombia
01.2013 - 11.2019
Bachelor of Science - Law Enforcement
San Buenaventura University
Certificate Course in Safety Management -
Colombian Federal Aviation Administration