Alexasakira Wilson
Winchester,VA
Summary
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Associate
AVI Foodsystems
Clear Brook, VA
05.2024 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management to ensure product availability and minimize waste.
- Utilized point-of-sale systems efficiently for transaction processing and sales reporting.
- Collaborated with team members to maintain a clean and organized service area.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Enhanced customer loyalty by providing empathetic and efficient resolution to issues.
- Monitored and adjusted inventory levels according to demand.
- Maintained inventory by organizing and cleaning stockroom.
Unarmed Security Officer
Securitas Security Services USA
Clear Brook, VA
05.2025 - 02.2026
- Monitored premises to ensure safety and security of all individuals on site.
- Conducted routine patrols to identify and address potential safety hazards.
- Responded promptly to incidents, facilitating effective resolution and reporting.
- Maintained accurate logs of daily activities and incidents for record-keeping purposes.
- Reviewed security footage to investigate incidents and support incident reports.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Monitored CCTV systems to quickly identify and respond to potential security breaches, enhancing overall safety.
- Managed access control systems to ensure authorized entry, maintaining secure environment.
- Issued access cards to authorized personnel to monitor access points.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Housekeeper
Valley Health-Winchester Medical Center
Winchester, VA
03.2022 - 09.2023
- Maintained cleanliness and sanitation in patient rooms, common areas, and restrooms.
- Operated cleaning equipment including floor polishers and carpet extractors efficiently.
- Followed infection control protocols to ensure a safe environment for patients and staff.
- Assisted in inventory management by tracking cleaning supplies and reporting shortages.
- Collaborated with nursing staff to prioritize cleaning tasks based on patient needs.
- Trained new staff on cleaning procedures and safety protocols to enhance team performance.
- Identified areas for improvement in cleaning processes, contributing to enhanced service delivery.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Warehouse Associate
Amazon
Clear Brook, VA
02.2019 - 08.2019
- Loaded and unloaded shipments, ensuring proper handling of products.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to meet daily productivity goals.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Server
Waffle House
Winchester, VA
09.2018 - 05.2019
- Facilitated coordination with kitchen staff to guarantee timely meal preparation and delivery.
- Ensured cleanliness and organization of dining area and service stations.
- Facilitated training sessions for new team members on menu offerings and operational procedures.
- Provided outstanding customer service in a dynamic, fast-paced environment.
- Managed customer inquiries and resolved complaints to enhance satisfaction levels.
- Oversaw inventory management by restocking supplies and ensuring product freshness.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional customer service in fast-paced environment.
Cashier
Shawnee Springs Market
Winchester, VA
04.2016 - 09.2018
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer through diligent counting and record-keeping.
- Implemented best practices to improve checkout speed and reduce wait times.
- Collaborated with team members to maintain cleanliness and organization of workspace.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Millbrook High School
Winchester, VA06.2018
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Hospitality and accommodation
Certification
• CPR Certification
• Unarmed Security License
• Child Development Associate (CDA) Credential
Timeline
Unarmed Security Officer
Securitas Security Services USA
05.2025 - 02.2026
Customer Service Associate
AVI Foodsystems
05.2024 - Current
Housekeeper
Valley Health-Winchester Medical Center
03.2022 - 09.2023
Warehouse Associate
Amazon
02.2019 - 08.2019
Server
Waffle House
09.2018 - 05.2019
Cashier
Shawnee Springs Market
04.2016 - 09.2018
High School Diploma -
Millbrook High School