Alexci Johnson
Mansfield,TX
Overview
4
4
years of professional experience
Work History
Collections Agent
Exeter Finance
05.2024 - Current
- Achieve successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provide exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
Guest Service Manager
Toca Football
08.2023 - 05.2024
- Attended to customer needs, responding to questions, complaints and escalations.
- Managed team of front desk staff, fostering a supportive work environment and enhancing overall performance.
- Increased repeat business by ensuring exceptional customer service and maintaining positive guest relationships.
Guest Lecturer
Texas Christian University
07.2023 - 07.2023
- Spoke to a "Planning College Success (Idea 010)" class of incoming freshmen about adjusting to college
life and the importance of getting involved on campus - Guided class discussions to encourage debate and feedback among students
- Collaborated with faculty and staff to create meaningful learning experiences
Administrative Coordinator
New Journey Moving Co.
08.2022 - 07.2023
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
Internship Student
Maher Law Group
04.2022 - 08.2022
- Uploaded important documents, prepared case binders, and shadowed head attorney in court
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
- Participate in client meetings, mediations, court proceedings, depositions, and additional case events alongside supervisors.
Teaching Assistant
Professor Joel Powell
05.2021 - 07.2021
- Served as an aide in Intro to Political Science in summer 2021 at Solano Community College
- Supported student learning objectives through personalized and small group assistance
- Helped with grading assignments and tests, providing constructive feedback to students based on results
Education
Bachelor of Arts - Sociology Major, Political Science Minor
Howard University
Washington, DC05.2023
Extra Curricular and Volunteer Activities
Winter Clothing Drive - Vallejo, CA
Volunteer
- Assisted in organizing a winter clothing drive to donate to the homeless population in Vallejo, CA
- Distributed sanitary products and winter clothing
- Advertised the event by reaching out to the members of the community and local businesses for donations and support
Texas Christian University - Fort Worth, TX
Guest lecturer
- Spoke to a "Planning College Success (Idea010)" class of incoming freshmen about adjusting to life in college
- Guided class discussions to encourage debate and feedback amongst students
- Collaborated with faculty and staff to create meaningful learning experiences
Howard University Housing Protest - Washington D.C.
Volunteer
- Provided protesters with food, water, blankets, etc.
- Worked with organizers to implement safety protocols
- Strengthened organizational and time management skills in a high-stakes environment
Timeline
Collections Agent
Exeter Finance
05.2024 - Current
Guest Service Manager
Toca Football
08.2023 - 05.2024
Guest Lecturer
Texas Christian University
07.2023 - 07.2023
Administrative Coordinator
New Journey Moving Co.
08.2022 - 07.2023
Internship Student
Maher Law Group
04.2022 - 08.2022
Teaching Assistant
Professor Joel Powell
05.2021 - 07.2021
Bachelor of Arts - Sociology Major, Political Science Minor
Howard University