Alexcia Boykins
Bettendorf,Iowa
Summary
Dedicated professional with a strong background in customer service, cash management, and team collaboration. Committed to enhancing guest satisfaction through effective problem-solving and maintaining cleanliness in dynamic environments.
Offering strong interpersonal skills and dedication to providing excellent customer service in fast-paced setting. Brings ability to learn quickly and adapt to new tasks, including operating ticketing systems and concession stands. Ready to use and develop communication and problem-solving skills in a Customer sevice role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Movie Theater Employee
Cinemark
12.2023 - 09.2024
- Assisted customers with ticket purchases and concessions, ensuring a positive experience.
- Maintained cleanliness and organization of theater facilities, enhancing overall guest satisfaction.
- Operated point-of-sale systems efficiently, handling cash and electronic transactions accurately.
- Collaborated with team members to streamline operations during busy periods, improving service speed.
- Provided information on movie schedules and promotions, enhancing customer engagement and sales opportunities.
- Monitored inventory levels for concessions, ensuring timely restocking of popular items.
- Resolved customer inquiries and concerns promptly, fostering a welcoming environment.
- Participated in training sessions to learn safety protocols and operational procedures effectively.
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided assistance to guests with special needs and helped with seat accommodations.
- Checked IDs for age-restricted shows in compliance with regulations.
Education
No Degree - Nursing
Estern Iowa Scott Community College
Riverdale, IA08-2027
Skills
- Excellent customer service
- Dedicated work ethic
- Cash management expertise
- Sanitation practices oversight
- Dynamic availability for scheduling
- Food safety oversight
- Promotional awareness
- Team collaboration
- Problem-solving
- Suspicious activity monitoring
Accomplishments
- Achieved Employee of the month through effectively helping with Customer sales and customer satisfaction.
- Achieved most merch sold through effectively helping with Customer sales.
Certification
- Certified CPR License - Junior year Advanced health careers
Timeline
Movie Theater Employee
Cinemark
12.2023 - 09.2024
No Degree - Nursing
Estern Iowa Scott Community College
Student of the year in 8th grade
I achieved student of the year for academic acknowledgment and showing I was also excelling as a student showing my team work skills during classes while also showcasing care for the peers around me