Alexcia Orgass
Albuquerque,NM
Summary
Detail-oriented, organized and meticulous Customer Service Representative with over eight years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
7
7
years of professional experience
Work History
Senior Leasing Consultant
Greystar Property Management
Albuquerque, NM
10.2021 - 06.2023
- Increased lease renewals by implementing effective tenant retention strategies and addressing concerns promptly.
- Streamlined leasing processes for improved efficiency, reducing paperwork and optimizing application review time.
- Developed successful marketing campaigns to attract prospective tenants, resulting in increased property occupancy rates.
- Negotiated favorable lease terms with new and existing tenants, maximizing rental income while maintaining positive relationships.
- Managed high volume workload efficiently, prioritizing tasks effectively while consistently meeting deadlines and targets.
- Trained junior leasing consultants on company policies, procedures, and best practices to ensure consistent performance across the team.
Financial Customer Service Representative
LSI
Remote
11.2019 - 10.2021
- Enhanced customer satisfaction by promptly addressing financial inquiries and resolving issues.
- Reduced response times by effectively managing a high volume of inbound calls and emails from clients seeking financial assistance or information.
- Exceeded performance metrics consistently by delivering exceptional financial services support to clients.
- Navigated complex client scenarios with tact and professionalism, resulting in successful resolution of conflicts or concerns.
Account/Tech Representative
T-Mobile
Hybrid-Remote/ABQ
03.2018 - 11.2019
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
SME
Lowe's
Hybrid- Remote/ABQ
06.2017 - 03.2019
- Continually pursued professional development opportunities to stay current with trends and research, ensuring high-quality instruction for all employees.
- Improved subject matter expertise by conducting extensive research and staying current on industry trends.
- Streamlined processes for increased efficiency with the development of comprehensive resource materials.
- Served as a reliable source of information for all team members, addressing inquiries and offering support when needed.
- Maintained accurate records of employee performance, using data-driven analysis to inform instructional decisions.
Quality Assurance Inspector
Alorica
Hybrid- Remote/ABQ
06.2016 - 06.2017
- Enhanced product quality by conducting thorough inspections and identifying areas for improvement.
- Reduced defect rates by implementing effective inspection processes and recommending corrective actions.
- Ensured compliance with industry standards by meticulously reviewing product specifications and requirements.
- Improved production efficiency with timely reporting of inspection results to relevant parties.
Education
High School Diploma -
Atrisco Heritage Academy
ABQ, NM05.2014
Skills
- Financial Acumen
- Sales Expertise
- Technical Proficiency
- Conflict Resolution
- Project Management
- Clear Communication
References
References available upon request.
Timeline
Senior Leasing Consultant
Greystar Property Management
10.2021 - 06.2023
Financial Customer Service Representative
LSI
11.2019 - 10.2021
Account/Tech Representative
T-Mobile
03.2018 - 11.2019
SME
Lowe's
06.2017 - 03.2019
Quality Assurance Inspector
Alorica
06.2016 - 06.2017
High School Diploma -
Atrisco Heritage Academy