Eaglesoft
Alexia Chavez
Conroe,TX
Summary
Dynamic professional with a proven track record in relationship building and Eaglesoft expertise, demonstrated at Luminous Dental. Excelled in customer service, resolving complaints, and enhancing satisfaction. Achieved financial targets through meticulous insurance claim management. Skilled in sales support and Spanish fluency, consistently exceeding sales targets by fostering strong client connections. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Support Specialist Supervisor
Luminous Dental
03.2023 - 10.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained confidentiality of patient finances, records, and health statuses into Eaglesoft system.
- Posted payments to accounts and maintained records.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Conducted in-depth analysis of inquiries and complaints to compose appeal letters for clients.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Private Nanny
Private Residence
03.2019 - 10.2024
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Identified warning signs of emotional and developmental problems in children.
- Transported children to and from activities using personal or family vehicle.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Regularly traveled with family to help with vacation activities and childcare.
- Helped children complete homework assignments and school projects.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Sales Marketer
Pioneer Dentistry
03.2016 - 10.2016
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
- Delivered polished and informative presentations to highlight products and close consistent sales.
- Helped optimize marketing strategies by contributing relevant information, ideas and research.
- Passed out informational brochures at businesses to connect with potential customers and increase brand awareness.
- Handled over 80 outbound sales calls per day to connect with cold and warm leads and promote offers.
- Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high.
- Traveled to various facilities in Conroe and Willis to promote sales and increase company's customer conversion rate.
Education
Dental Field
Lonestar College
The Woodlands, TXSkills
- Spanish Fluency
- Sales Support
- Data Collection
- Eaglesoft expertise
- Relationship Building
- Customer service expertise
- Complaint Handling
- Call center experience
- Appointment Coordination
- Customer Engagement
- Sales follow-up
- Inventory assistance
Accomplishments
For Pioneer Dentistry, due to my consistent work I was able to bring an entire facility, Southwest Keys, with all new patients to the practice.
Software
Timeline
Support Specialist Supervisor
Luminous Dental
03.2023 - 10.2024
Private Nanny
Private Residence
03.2019 - 10.2024
Sales Marketer
Pioneer Dentistry
03.2016 - 10.2016
Dental Field
Lonestar College
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