Alexia Febles
Ocean City,NJ
Summary
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Silver Coin Diner
01.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Williamstown High School
Williamstown, NJ05.2021
Nursing
Rowan College of South Jersey
Sewell, NJNursing
Rutgers University - Camden
Camden, NJSkills
- Customer Service
- Bill Computation
- Menu Memorization
- Food Sales and Promotion
- Service Prioritization
- Multitasking
- Time Management
- Teamwork
Certification
- First Aid/CPR Certified
Timeline
Server
Silver Coin Diner
01.2021 - Current
High School Diploma -
Williamstown High School
Nursing
Rowan College of South Jersey
Nursing
Rutgers University - Camden
- First Aid/CPR Certified
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