Alexia Fraga
Ocala,FL
Summary
Encouraging leader with talents for team building, training and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using problem-solving and sound judgment to positively impact company success. Driven individual seeking a challenging role to leverage skills and experiences.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant General Manager
Planet Fitness
03.2023 - Current
- Motivated, trained, and disciplined employees to maximize performance.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Maintained clean and organized fitness facilities, providing a safe and welcoming space for all gym members.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
Server
El Toreo
03.2023 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Bachelor of Science - Nursing
Florida International University
2026
High School Diploma -
Keys Gate Charter High School
2020
Skills
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Problem Resolution
- Staff Training and Development
- Training and mentoring
- Exceptional interpersonal communication
- Leadership and team building
- Conflict resolution techniques
Certification
- CPT - Certified Personal Trainer (NASM)
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Assistant General Manager
Planet Fitness
03.2023 - Current
Server
El Toreo
03.2023 - 09.2023
Bachelor of Science - Nursing
Florida International University
High School Diploma -
Keys Gate Charter High School