Alexia Gonzalez
Laredo,TX
Summary
Experienced professional in fast-paced office environments, skilled at completing diverse clerical tasks and providing valuable staff support. Known for responsibility, punctuality, and high productivity even when working independently. Specializes in shipping and receiving, inventory management, and carrier relations with a focus on maintaining accurate recordkeeping and efficient materials movement. Proven track record of managing multiple priorities with a positive attitude, willing to take on additional responsibilities to achieve team objectives. Detail-oriented team player with exceptional organizational abilities, capable of handling multiple projects simultaneously with precision and efficiency.
Overview
5
5
years of professional experience
Work History
CLIENT SOLUTIONS EXECUTIVE
FAK Distribution
04.2023 - 05.2025
- Identify, contact and cultivate relationships with potential clients.
- Apply consultative approach to client relationship development.
- Work with client leadership to develop solutions specifically targeting client business and marketing goals.
- Manage, inspire and train team to get to heart of clients' business problems and discover potential solutions.
- Confer with existing and potential customers to assess requirements and propose optimal solutions.
- Maintained high customer satisfaction with consistent follow-up and timely issue resolution.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Worked with client leadership to develop solutions specifically targeting client business and marketing goals.
TRAFFIC CLERK
American Cleaning Supply
06.2022 - 04.2023
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Processed required paperwork to expedite handling of shipped and received goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
ADMINISTRATIVE ASSISTANT
Laredo Regional Food Bank
07.2020 - 06.2022
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Distributed food to more than 300 people in need every week.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received cargo by lifting and moving it using forklift and pallet jacks.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
Education
BBA - Business Administration
Texas A&M International University
Laredo, TX05.2021
Skills
- Office Administration
- Customer and Client Relations
- Quality Assurance
- Social Media Knowledge
- Strategic Planning
- Time Management
- Staff Management
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Team collaboration
- Task prioritization
Languages
Spanish/English
Native or Bilingual
Timeline
CLIENT SOLUTIONS EXECUTIVE
FAK Distribution
04.2023 - 05.2025
TRAFFIC CLERK
American Cleaning Supply
06.2022 - 04.2023
ADMINISTRATIVE ASSISTANT
Laredo Regional Food Bank
07.2020 - 06.2022
BBA - Business Administration
Texas A&M International University