Alexia Green
Auburn,WA
Summary
Dedicated college student with a passion for learning and commitment to academic excellence. Proficient in time management, collaboration, problem-solving using an empathic approach. Thrives in dynamic academic environments and eager to contribute skills and enthusiasm to diverse projects and opportunities.
Overview
4
4
years of professional experience
Work History
Server
Red Lobster
Federal Way
11.2018 - 03.2020
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Monitored dining room for cleanliness and proper set-up at all times.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Ram Restaurant & Brewery
Federal Way
06.2017 - 10.2018
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained new employees to perform duties.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Ensured that each guest was served courteously, quickly, and efficiently.
Lead Hostess
Ivars Acres of Clams
Seattle
06.2016 - 03.2017
- Took reservations from patrons by phone or online.
- Helped service staff handle demand by distributing food and beverages.
- Assigned tasks to other hostesses based on their skill level or experience.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Resolved customer complaints promptly with tactful diplomacy.
- Greeted customers, answered questions about menu items and specials, and provided general information about the restaurant.
- Provided assistance to other departments during peak hours if needed.
- Organized large parties for special events such as birthdays or anniversaries.
- Received payment from customers, processed credit cards and issued change or receipts as needed.
- Kept track of attendance records for all hostesses on duty.
- Communicated any issues or complaints to management in a timely manner.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
Education
Some College (No Degree) - Environmental Science
Highline College
Seattle, WASkills
- Sales Techniques
- Dispute Mediation
- Phone Etiquette
- Staff Training
- Customer Service
- Positive and professional
- Detail Oriented
- Deadline Management
- Microsoft Excel
- Email and Telephone Etiquette
- Positive Attitude
- Computer Skills
- Fast Learner
- Team Collaboration
- Active Listening
Affiliations
- Botany
- Hiking
- Volunteering at our local State Parks
Timeline
Server
Red Lobster
11.2018 - 03.2020
Server
Ram Restaurant & Brewery
06.2017 - 10.2018
Lead Hostess
Ivars Acres of Clams
06.2016 - 03.2017
Some College (No Degree) - Environmental Science
Highline College