Alexia Henry
Manvel,TX
Summary
Dependable Server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Server
Kerby Lane
San Marcos, TX
07.2022 - 05.2023
- Utilized communication practices with kitchen staff to deliver customer meals in 25 minutes or less.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Hooter's Girl
Hooters
San Marcos, TX
05.2021 - 05.2022
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained thorough menu knowledge, with over 10 flavors and 20 flavor combinations, to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.
Server
Root Cellar Cafe
San Marcos, TX
08.2019 - 03.2020
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported the needs of 20-person wait staff who attended to specific needs of countless customers daily for a brunch and dinner restaurant with social relevancy and intentionality.
Education
Bachelor of Fine Arts - Dance Education
Texas State University
San Marcos, TX05.2023
Skills
- High Energy and Stamina
- Exceptional customer service
- Menu presentation
- Team Player
- Upselling and Cross Selling
- Cash Handling
- Food safety understanding
- High-volume dining
Timeline
Server
Kerby Lane
07.2022 - 05.2023
Hooter's Girl
Hooters
05.2021 - 05.2022
Server
Root Cellar Cafe
08.2019 - 03.2020
Bachelor of Fine Arts - Dance Education
Texas State University