Summary
Overview
Work History
Education
Skills
Timeline
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Alexia Henry

Manvel,TX

Summary

Dependable Server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

4
4
years of professional experience

Work History

Server

Kerby Lane
07.2022 - 05.2023
  • Utilized communication practices with kitchen staff to deliver customer meals in 25 minutes or less.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Hooter's Girl

Hooters
05.2021 - 05.2022
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Maintained thorough menu knowledge, with over 10 flavors and 20 flavor combinations, to sufficiently answer questions regarding menu item sourcing, ingredients, and cooking methods.

Server

Root Cellar Cafe
08.2019 - 03.2020
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Inspected dishes and utensils for cleanliness.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported the needs of 20-person wait staff who attended to specific needs of countless customers daily for a brunch and dinner restaurant with social relevancy and intentionality.

Education

Bachelor of Fine Arts - Dance Education

Texas State University
San Marcos, TX
05.2023

Skills

  • High Energy and Stamina
  • Exceptional customer service
  • Menu presentation
  • Team Player
  • Upselling and Cross Selling
  • Cash Handling
  • Food safety understanding
  • High-volume dining

Timeline

Server

Kerby Lane
07.2022 - 05.2023

Hooter's Girl

Hooters
05.2021 - 05.2022

Server

Root Cellar Cafe
08.2019 - 03.2020

Bachelor of Fine Arts - Dance Education

Texas State University

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Alexia Henry