Alexia Jackson
Summary
Dynamic and results-oriented professional with a proven track record at Luxe + Lumi Co, enhancing client satisfaction and increasing repeat business through exceptional service and bridal styling consultations. Skilled in client consultation and social media promotion, I excel in building and managing client relationships, demonstrating an outstanding retention rate. My approach combines advanced communication skills with a keen eye for detail, driving success in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Hairstylist
Self Employed
05.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Educated customers on products to maximize benefits.
- Volunteered in several free community events for underprivileged children who cannot afford the cost of hair maintenance.
Bridal Stylist
Luxe + Lumi Co
05.2023 - Current
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
LLI Intern
First Baptist Cleveland
08.2022 - 04.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Organized community outreach events.
- Discipled children in small groups several times a week.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Boosted social media engagement through creative content creation.
Server
Ooltewah Whistle Stop
04.2022 - 08.2022
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server
Jenkins Deli
11.2021 - 03.2022
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Server
Gondolier
03.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Lifeguard
Cleveland City Pools
05.2019 - 05.2020
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Gave private lessons to children and taught floating techniques and treading water.
Education
Certificate - Cosmetology
Brillare Beauty Institute
Cleveland, TN05-2023
High School Diploma -
Cleveland High School
Cleveland, TN05-2021
Skills
- Quick learner
- Client consultation
- Detail-orientated
- Schedule management
- Relationship building and management
- Advanced communication skills
- Strong leader
- Customer education
- Social media promotion
- Sales expertise
- Outstanding client retention
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Hairstylist
Self Employed
05.2023 - Current
Bridal Stylist
Luxe + Lumi Co
05.2023 - Current
LLI Intern
First Baptist Cleveland
08.2022 - 04.2024
Server
Ooltewah Whistle Stop
04.2022 - 08.2022
Server
Jenkins Deli
11.2021 - 03.2022
Server
Gondolier
03.2021 - 03.2022
Lifeguard
Cleveland City Pools
05.2019 - 05.2020
Certificate - Cosmetology
Brillare Beauty Institute
High School Diploma -
Cleveland High School