Alexia Law
Boynton Beach,FL
Summary
Dynamic professional with a proven track record in customer service and teamwork, demonstrated at TJ Max and other notable retailers. Excelled in enhancing customer satisfaction and fostering team cohesion, leveraging strong problem-solving and time management skills. Achieved significant improvements in team performance and customer engagement through strategic planning and effective communication.
Overview
9
9
years of professional experience
Work History
Sales Associate
TJ Max
11.2021 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Cashier
Neighborhood Walmart
04.2023 - 06.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
White House Black Market
12.2018 - 03.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Athletic Coach
Boca Hoops
06.2015 - 07.2017
- Monitored student players' compliance with satisfactory academic performance standards.
- Improved team cohesion with targeted communication exercises and team-building activities.
- Enhanced team performance by implementing strategic training plans and conducting skill development sessions.
Education
High School Diploma -
Santaluces Community High School
Lantana, FL05.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Problem-Solving
Timeline
Cashier
Neighborhood Walmart
04.2023 - 06.2023
Sales Associate
TJ Max
11.2021 - Current
Sales Associate
White House Black Market
12.2018 - 03.2019
Athletic Coach
Boca Hoops
06.2015 - 07.2017
High School Diploma -
Santaluces Community High School