Alexia Marcoux
Manchester,NH
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the business's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Server
Nightlife Entertainment LLC
Manchester, New Hampshire
07.2022 - Current
- Delivered food and beverages swiftly to enhance guest experience in fast-paced environment.
- Provided professional customer service, responding efficiently to guest inquiries and complaints.
- Handled cash transactions meticulously and processed payments accurately.
- Maintained cleanliness of dining area, effectively organizing table settings.
- Ensured prompt delivery of food orders with courteous interactions.
Deli Clerk
Walmart
Manchester, New Hampshire
11.2024 - 07.2025
- Prepared and sliced deli meats and cheeses according to customer specifications.
- Maintained cleanliness and organization of deli counter and equipment.
- Assisted customers with product selection, providing tailored recommendations.
- Operated slicing machines and scales in compliance with safety guidelines.
- Monitored inventory levels and restocked supplies as necessary.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Followed food safety protocols to uphold product quality and freshness.
- Trained new employees on food handling, safety protocols, and customer service skills.
Server
Penuches
Manchester, New Hampshire
06.2019 - 06.2022
- Delivered exceptional customer service in high-volume dining environment.
- Took accurate orders and communicated effectively with kitchen staff.
- Served food and beverages promptly to optimize guest experience.
- Maintained cleanliness of dining area and organized table settings efficiently.
- Trained new servers on menu items and service protocols.
- Processed cash transactions accurately while adhering to company guidelines.
- Collaborated with team members to ensure seamless restaurant operations during shifts.
- Performed opening and closing duties, including restocking supplies and setting up dining area.
Education
GED -
Adult Education
Manchester, NHSkills
- Customer service and support
- Team collaboration
- Cash handling
- Food safety
- Inventory management
- Effective communication
- Cleanliness standards
- Time management
- Work ethic
- Upselling techniques
- Buffet setup and takedown
- Food and beverage service
- Point-of-sale systems
- Team support
- Calm demeanor
- Suggestive selling strategies
- Hospitality expertise
Timeline
Deli Clerk
Walmart
11.2024 - 07.2025
Server
Nightlife Entertainment LLC
07.2022 - Current
Server
Penuches
06.2019 - 06.2022
GED -
Adult Education
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