Alexia Mateescu
Brandon,FL
Summary
Proven to enhance customer satisfaction and increase sales through exceptional service and upselling techniques at Cheddars. Expert in cash handling and guest engagement, demonstrating a strong work ethic and the ability to resolve issues swiftly, fostering positive relationships. Collaborates effectively with teams to ensure seamless operations and memorable guest experiences.
Overview
2
2
years of professional experience
Work History
Server
Cheddars
10140 Bloomingdale Ave
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Barista/Cashier/Guest Services Associate
Target
10150 Bloomingdale Ave
06.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Winthrop College Prep Academy
Riverview 05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
- Sales expertise
- Suggestive Selling
Languages
English
Native or Bilingual
Romanian
Native or Bilingual
Timeline
Server
Cheddars
06.2024 - Current
Barista/Cashier/Guest Services Associate
Target
06.2022 - Current
Winthrop College Prep Academy