Alexia Nelson
Warner Robins
Summary
Strategic and people-centered leader with a strong background in team leadership, operations oversight, and customer-facing service. Adept at streamlining processes, upholding compliance standards, and fostering high-performance team environments. Known for combining empathy with accountability to achieve both customer satisfaction and company success. Currently advancing psychological expertise to further strengthen communication, decision-making, and leadership capacity. Seeking to contribute meaningful value to an organization that prioritizes integrity, teamwork, and long-term growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Outside Sales Representative
UniFirst
Macon, GA
12.2025 - Current
- Developed and maintained strong client relationships to drive sales growth and retention.
- Conducted market research to identify opportunities for new business and product offerings.
- Delivered tailored presentations highlighting product benefits and value propositions to potential customers.
- Collaborated with operations team to ensure timely delivery of products and services to clients.
Logistics Coordinator
Nichiha USA
Macon, GA
09.2024 - 12.2025
- Maintained accurate documentation and system updates for inbound/outbound shipments
- Provided in-person support to drivers, vendors, and staff to ensure smooth workflow
- Performed administrative tasks including scanning, filing, and clerical support
Logistics Supervisor | Customer Service
Camilla Rose
Fort Valley, GA
04.2023 - 08.2024
- Supervised logistics, warehouse operations, and OTIF shipment performance
- Managed vendor relationships, inventory levels, and carrier coordination
- Oversaw order processing, freight documentation, and stockroom organization
- Trained and supported staff, assisted with evaluations and disciplinary actions
- Prepared operational reports and supported administrative and budget tasks
Correctional Officer
DOOLY STATE PRISON
Unadilla, GA
01.2022 - 03.2023
- Enforce rules and keep order within jails or prisons.
- Supervise activities of inmates.
- Inspect facilities to ensure that they meet security and safety standards.
- Search inmates for contraband items.
- Escort and transport inmates.
Retail Associate
Goodwill
Warner Robins, GA
09.2021 - 01.2022
MIT (Manager in Training)
Cook Out Restaurants
Warner Robins, GA
04.2021 - 09.2021
Salvage Specialist | ERS Dispatcher
GEICO
Macon, GA
08.2018 - 12.2020
- Processed and recorded vehicle titles and documentation with 100% accuracy and regulatory compliance
- Resolved title issues including odometer discrepancies and power of attorney requirements
- Responded to customer inquiries in high-pressure situations via phone, email, and in person
- Provided emergency roadside dispatch support, entering and updating data quickly and accurately
Key Hourly Manager/ Host/ Server
Applebee's Neighborhood Bar
Warner Robins, GA
02.2012 - 08.2018
Education
Associate of Applied Science - Psychology
Georgia Military College
Warner Robins, GA10.2026
General Education Diploma - undefined
Middle Georgia Technical College
01.2005
Skills
- Supportive & Strategic Leadership
- Values-Based Decision Making
- Team Motivation & Development
- Workflow & Organizational Efficiency
- Effective Communication & Active Listening
- Growth Mindset & Continuous Learning
- Reliability, Accountability & Follow-Through
- Customer-Centered Service & Relationship Building
Certification
- Driver's License
- Certified Notary Public
Additional Information
- Leadership & Team Development: Proven ability to guide, support, and motivate teams toward high performance and accountability
- Operational Excellence: Experienced in improving workflow efficiency, organizing schedules, tracking performance, and maintaining compliance standards
- Professional Communication: Skilled in resolving customer issues, communicating expectations clearly, and building trust with staff and clients
- Emotional Intelligence: Balances empathy with boundaries to create psychologically safe, productive work environments
- Reliable & Dedicated Work Ethic: Known for consistency, follow-through, and commitment to completing tasks with quality and integrity
- Growth-Oriented Mindset: Currently pursuing a Psychology degree to strengthen decision-making, leadership insight, and problem-solving abilities
Timeline
Outside Sales Representative
UniFirst
12.2025 - Current
Logistics Coordinator
Nichiha USA
09.2024 - 12.2025
Logistics Supervisor | Customer Service
Camilla Rose
04.2023 - 08.2024
Correctional Officer
DOOLY STATE PRISON
01.2022 - 03.2023
Retail Associate
Goodwill
09.2021 - 01.2022
MIT (Manager in Training)
Cook Out Restaurants
04.2021 - 09.2021
Salvage Specialist | ERS Dispatcher
GEICO
08.2018 - 12.2020
Key Hourly Manager/ Host/ Server
Applebee's Neighborhood Bar
02.2012 - 08.2018
General Education Diploma - undefined
Middle Georgia Technical College
Associate of Applied Science - Psychology
Georgia Military College