Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexia Nicolas

Brooklyn

Summary

Dynamic and customer-focused professional with extensive experience, excelling in delivering exceptional service and fostering client loyalty. Proven ability in problem-solving and teamwork, effectively enhancing the shopping experience. Skilled in upselling and maintaining a positive environment, ensuring customer satisfaction in fast-paced settings.

Overview

2026
2026
years of professional experience

Work History

Sales Associate

Toys R Us
  • Assisted customers in locating products and providing product information to enhance shopping experience.
  • Operated point-of-sale systems, ensuring accurate transactions and efficient checkout processes.
  • Maintained store organization and cleanliness, contributing to a welcoming environment for customers.
  • Collaborated with team members to restock shelves and manage inventory levels effectively.
  • Engaged with customers to understand needs, delivering personalized service and recommendations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.

Package Handler

United Parcel Service, UPS
11.2020 - Current
  • Operated material handling equipment to efficiently transport packages within warehouse.
  • Sorted and organized incoming shipments to facilitate quick retrieval and processing.
  • Maintained cleanliness and safety standards, ensuring compliance with workplace regulations.
  • Assisted in loading and unloading packages, contributing to timely delivery operations.
  • Learned and followed safety protocols to minimize risks during package handling tasks.

Assistant Teacher

RiseBoro
07.2024 - 08.2024
  • Assisted in implementing lesson plans and classroom activities to enhance student engagement.
  • Supported lead teachers in managing classroom behavior and fostering a positive learning environment.
  • Collaborated with educators to assess student progress and adapt instructional strategies accordingly.
  • Facilitated individual and group activities to promote social skills among students.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Enhanced student engagement by implementing interactive and multimedia teaching tools.
  • Assisted with preparation of teaching materials and resources, streamlining lesson execution.

Restaurant Waiter

Imani’s Kitchen & Bar
10.2022 - 01.2023
  • Provided exceptional customer service, ensuring satisfaction and addressing inquiries promptly.
  • Managed table assignments effectively, optimizing seating arrangements during peak hours.
  • Collaborated with kitchen staff to ensure timely food preparation and delivery.
  • Maintained cleanliness and organization of dining area, adhering to health standards.
  • Resolved customer complaints professionally, fostering a positive dining experience.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.

Driver Helper

United Parcel Service, UPS
10.2020 - 01.2021
  • Assisted delivery drivers in loading and unloading packages efficiently.
  • Maintained accurate records of packages and delivery routes.
  • Ensured compliance with safety protocols during deliveries.
  • Collaborated with team members to streamline package handling processes.
  • Utilized handheld devices for tracking shipments and managing delivery schedules.
  • Adapted quickly to changing priorities in fast-paced environments.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Assisted driver with product or package deliveries to residential and commercial locations.

Education

East Islip High School
Islip, NY
06.2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Listening skills
  • Problem-solving
  • Excellent people skills
  • Exceptional customer service
  • Outgoing personality
  • Flexible schedule
  • Verbal/written communication
  • Client service
  • Conflict resolution

Timeline

Assistant Teacher

RiseBoro
07.2024 - 08.2024

Restaurant Waiter

Imani’s Kitchen & Bar
10.2022 - 01.2023

Package Handler

United Parcel Service, UPS
11.2020 - Current

Driver Helper

United Parcel Service, UPS
10.2020 - 01.2021

Sales Associate

Toys R Us

East Islip High School

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