Alexia Oyerbides
Toledo,OH
Summary
Results-driven professional with extensive experience in customer service and cash management. Proven ability to train staff effectively and implement best practices that improve service quality and increase revenue. Strong focus on operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server
Nick and Jimmy's
Toledo, OH
11.2023 - Current
- Provided friendly and efficient service to all dining guests.
- Took and processed customer orders accurately and promptly.
- Assisted in setting up dining area for service each shift.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted in training new servers.
Shift Manager
Tropical Smoothie Cafe
Lambertville, Michigan
08.2022 - 10.2024
- Directed and led employees and team members on effective operations, methods and procedures.
- Trained new staff on safety protocols and operational procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Resolved conflicts between staff members in a professional manner.
- Taught staff upselling techniques to meet revenue targets.
- Followed recipes accurately to ensure consistency in food quality and flavor.
- Assisted in the preparation of smoothies and other cold foods as needed.
Education
High School Diploma -
Whitmer High School
Toledo, OH05-2022
Skills
- Customer service
- Cash handling
- Staff training
- Effective communication
- Attention to detail
Timeline
Server
Nick and Jimmy's
11.2023 - Current
Shift Manager
Tropical Smoothie Cafe
08.2022 - 10.2024
High School Diploma -
Whitmer High School