Alexia Rivera
Hollister,CA
Summary
Retail leader with 10+ years of experience in customer service, sales, and store operations. Skilled in coaching teams, supporting opening and closing procedures, handling cash, maintaining inventory, and creating welcoming shopping experiences. Reliable and adaptable, with a hands-on leadership style and a strong focus on store standards and team goals.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Store Manager
Windsor Fashion
San Jose & Salinas, CA
12.2021 - 08.2026
- Managed daily store operations, including staffing, scheduling, inventory, and compliance with company policies.
- Led sales efforts through merchandising, product recommendations, and attentive customer service.
- Recruited, trained, and coached associates to strengthen product knowledge, service, and sales performance.
- Monitored sales and inventory results, identified opportunities, and took action to support store goals.
- Managed budgets, payroll, and expenses while maintaining a safe, organized shopping environment.
- Resolved customer concerns promptly and supported a positive team culture.
Assistant Manager
Windsor Fashion
San Jose, CA
08.2019 - 12.2021
- Supported the store manager with daily operations, scheduling, inventory, and policy compliance.
- Helped lead sales and merchandising efforts to create a customer-focused shopping experience.
- Trained and supervised associates on product knowledge, service, and sales techniques.
- Responded to customer questions and concerns, helping resolve issues professionally.
- Monitored store performance and supported action plans to improve sales and operations.
Shift Lead
Walgreens
Hollister, CA
02.2017 - 07.2019
- Coordinated team activities during shifts and helped maintain store standards.
- Supported opening and closing procedures, cash handling, inventory control, and store organization.
- Assisted customers, answered questions, and resolved service concerns.
- Trained new employees on store procedures and customer service.
- Addressed shift issues independently and escalated concerns to management when appropriate.
Education
Associate of Science -
GAVILAN COLLEGE
Gilroy, CA05-2021
Skills
- Retail sales and product recommendations
- Customer service and issue resolution
- Shift leadership and team coaching
- Inventory management and merchandising
- Budget management
- Scheduling and operational support
- Store opening and closing procedures
- Cash handling and register operations
- Store safety and policy compliance
Languages
English
Professional
Spanish
Professional
Timeline
Store Manager
Windsor Fashion
12.2021 - 08.2026
Assistant Manager
Windsor Fashion
08.2019 - 12.2021
Shift Lead
Walgreens
02.2017 - 07.2019
Associate of Science -
GAVILAN COLLEGE