Alexia Rolon
Carrollton,TX
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Smoothie King where I led team members to increase productivity. Skilled in cash handling and customer service excellence, I excel in fast-paced environments, ensuring accuracy and professionalism. My strong work ethic and ability to effectively communicate have consistently improved business outcomes.
Overview
3
3
years of professional experience
Work History
Cashier
Wendy's
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Lifted up to 20 pounds at once and used forklift to move heavier loads.
Shift Manager/Key Holder
Smoothie King
08.2023 - 06.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Checked building to confirm maintenance and cleaning met code and regulations.
Cashier
Plato's Closet
01.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
Scoreboard Operator
Blue Sky
08.2021 - 12.2021
- Enhanced fan experience by operating and maintaining scoreboard systems accurately and efficiently.
- Operated additional audiovisual equipment when needed, providing comprehensive event support.
- Maximized audience engagement by utilizing creative graphics and animations for displaying information.
- Contributed to the overall success of the event by effectively communicating with team members during high-pressure situations.
Janitor
The Star
06.2021 - 08.2021
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
- Kept building spaces premises clean inside and outside.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Education
High School Diploma -
Newman Smith High School
Carrollton, TX05.2025
Skills
- Customer Service
- Work Ethic and Integrity
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- Order Taking
- Professionalism and Courtesy
- Merchandise Restocking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Cashier
Wendy's
07.2024 - Current
Shift Manager/Key Holder
Smoothie King
08.2023 - 06.2024
Cashier
Plato's Closet
01.2022 - 10.2022
Scoreboard Operator
Blue Sky
08.2021 - 12.2021
Janitor
The Star
06.2021 - 08.2021
High School Diploma -
Newman Smith High School