Alexia Weglewski
Westville,IN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
911 Dispatcher
LaPorte County Government
07.2021 - Current
- Worked for this 911 center on two different occasions. Currently work here since July of 2021, and worked from July 2017 - August 2019.
- Maintained high standards of customer service in high-volume, fast-paced operations to callers experiencing their worst day.
- Train and supervise new employees to ensure they are successful and proficient in their roles in the dispatch center.
- Answer emergency and non-emergency calls without delay.
- Certified and proficient in IDACS/NCIC and all confidentiality requirements.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
Teacher aid
HeadStart Preschool
01.2021 - 05.2021
- Help with classroom management, including behavior management with students who have diagnosed behavioral problems.
- Work with students on class assignments, such as reading, writing and simple math to ensure maximum understanding.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Dispatcher
Vincennes Police Department
01.2019 - 01.2021
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and up to date.
- Contributed to department''s overall safety by consistently monitoring officer locations and providing timely assistance when needed.
ALS-EMT/ Dispatcher
Elite Ambulance
05.2016 - 12.2017
- Ran emergency and non-emergency calls.
- Answered emergency and non-emergency phone requests for service.
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
- Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
- Reduced response times with effective allocation of resources and prioritization of tasks.
ALS-EMT
Superior Ambulance
07.2013 - 05.2016
- Improved patient care by efficiently assessing and stabilizing patients during medical emergencies.
- Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
- Reduced response times by accurately navigating emergency vehicles to scenes of accidents and medical crises.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
Education
Bachelor of Science - Education
Purdue University Northwest
Westville, IN05.2025
Core 40 Diploma -
Boone Grove High School
Valparaiso, IN05.2012
Skills
- Call Management
- Emergency Assessment
- Basic life support understanding
- Decision-Making
- Computer Skills
- Computer-aided dispatching
- Map reading skills
- Problem-Solving
- NCIC Database
- Data Entry
- Multi-line phone system
- Records Maintenance
References
- Abigail Mercaldo, 219-241-2393, Co-worker
- Shannon Swisher, 219-380-9239, Co-worker
- Jeremt Van Gieson, 219-861-3995, Former Supervisor
Certification
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- IDACS/NCIC Certified
Timeline
911 Dispatcher
LaPorte County Government
07.2021 - Current
Teacher aid
HeadStart Preschool
01.2021 - 05.2021
Dispatcher
Vincennes Police Department
01.2019 - 01.2021
ALS-EMT/ Dispatcher
Elite Ambulance
05.2016 - 12.2017
ALS-EMT
Superior Ambulance
07.2013 - 05.2016
Bachelor of Science - Education
Purdue University Northwest
Core 40 Diploma -
Boone Grove High School