Alexia Estephanie Flores
Boston,MA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
Work History
Costumer Service
Clearme
Boston, Massachusetts
03.2024 - 09.2024
- Answered customer inquiries over the phone and through email.
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Verified photo IDs and tickets to allow guests passage.
- Monitored and conducted passenger screening.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
Costumer Service
Lineage
Chelsea, MA
01.2023 - 03.2024
- Provided customers with product information and resolved their issues in a timely manner.
- Processed orders and tracked shipments to ensure accurate delivery of merchandise.
- Answered customer inquiries over the phone and through email.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Resolved customer complaints regarding services or products in a professional manner.
- Maintained an organized filing system for customer records and service requests.
- Performed data entry tasks related to sales, returns, accounts receivable.
Cashier
7 Eleven Store
Chelsea, MA
07.2021 - 10.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase tickets and tobacco products.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
San Pedro High School
Belize06-2018
Skills
- Complaint Handling
- Customer Needs Assessment
- Customer Relationship Management
- Account Management
- Payment management
- Online chat and email
- Team Collaboration
- Inventory assistance
- Upselling
- Payment Processing
- Promotional support
Timeline
Costumer Service
Clearme
03.2024 - 09.2024
Costumer Service
Lineage
01.2023 - 03.2024
Cashier
7 Eleven Store
07.2021 - 10.2022
High School Diploma -
San Pedro High School