Alexiah Landrum
Seminole
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Overall open to learning new skills to expand knowledge related to patient outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Seminole Memorial Hospital
05.2021 - 08.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Answered incoming calls, scheduled appointments and posted daily charges.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Efficiently adapted to change.
- Completed end of the month in a timely manner.
Education
No Degree - Associates of Nursing
New Mexico Junior College
Hobbs, NMHigh School Diploma -
Seminole High School
Seminole, TX05.2020
Skills
- Team Leadership
- Customer Satisfaction
- Medical Terminology
- Outbound Calling
- Appointment Confirmation
- Phone and Email Etiquette
- Patient Contact
- Team Collaboration
Certification
- CNA - Certified Nurse Assistant
Timeline
Patient Access Representative
Seminole Memorial Hospital
05.2021 - 08.2023
No Degree - Associates of Nursing
New Mexico Junior College
High School Diploma -
Seminole High School
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