Summary
Work History
Education
Skills
Timeline
pwb

Alexis Alcala

Glendale ,Us

Summary

Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Work History

Customer Service Representative

Verizon
Amarillo Tx
11 2022 - 05 2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Shift Supervisor Trainee

McDonald's
Amarillo
05 2023 - 12 2023
  • Streamlined shift schedules for optimal staff utilization, reducing overtime costs.
  • Conducted regular inventory checks to maintain adequate stock levels and minimize waste.
  • Mentored junior employees, fostering professional growth and improved performance.
  • Ensured high-quality product presentation through proper merchandising techniques and adherence to company standards.
  • Developed strong relationships with customers, building loyalty and repeat business.
  • Reduced employee turnover by fostering a positive work atmosphere and addressing concerns promptly.
  • Enhanced team productivity by providing guidance and training on efficient work methods.

RESIDENTAL CLEANER

Highervision Wellness Center
05 2023 - Current
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Education

DIPLOMA -

Tascosa High School
06.2016

Skills

  • Business Development
  • Priority management
  • Business planning
  • Staff Management
  • Inventory oversight
  • Project Management
  • Search Engine Optimization
  • Business administration
  • Training and mentoring
  • Negotiation
  • Financial Management
  • Budgeting

Timeline

Customer Service Representative

Verizon
11 2022 - 05 2023

Shift Supervisor Trainee

McDonald's
05 2023 - 12 2023

RESIDENTAL CLEANER

Highervision Wellness Center
05 2023 - Current

DIPLOMA -

Tascosa High School

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Alexis Alcala