ALEXIS ALEXANDER

• Processed customer transactions accurately and efficiently, including deposits, withdrawals, and loan payments

• Maintained a balanced cash drawer at all times, with zero discrepancies or errors

• Identified fraudulent activities and followed proper procedures to report suspicious transactions

• Provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations

• Assisted customers in opening new accounts and provided guidance on various banking products and services

• Managed large volumes of cash while adhering to strict security protocols

• Developed strong relationships with regular customers leading to increased loyalty and repeat business

• Participated in ongoing training sessions to stay updated on industry regulations

• Collaborated with team members to achieve branch sales goals through cross-selling of bank products

• Excellent communication skills, both verbal and written.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with others.

• -knowledge of POS system, knowledge of money orders and counting of registers opening/closing
• -knowledge of floor sets and analyzing merchandise reports and can make decisions on what the brands needs depending on the top selling items
• -oversees the floor while being the leader on duty ensures that the brand ambassadors are customer driven and brand driven
• -provides great customer experience making the guest want to come back

• Assists in training /coaching team members and leading apparel department, backroom stocking, ship from store/buy online pick-up in store orders, and maintaining self-checkout

• Understand sales goals, plan, and execute daily/weekly workload to deliver on department, store sales goals, and guest engagement

• Knowledge of merchandising, pricing, transitions, revisions, sales plans, promotions, and price changes

• Front-end Guest Service - handling issues/complaints, returns, online orders

• Knowledge of POS system and ship from store processes

• Knowledge of phone systems and other data bases

• Able to deal with high call volume, and make sure every customer is serviced

• Effective communication with other agents/leads/ departments about accounts

• Meeting monthly goals set by leads/manager

• Developed payment plans in collaboration with clients to facilitate debt repayment.
• Utilized customer relationship management systems to track interactions and follow-ups.
• Assisted in training new staff on collection protocols and system navigation.
• Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.

• Lead a team of 20 people to ensure front and back-end processes are completed - ensuring food quality is at an exceptional, and the restaurant is well kept/maintained

• Thought-out plan for each shift - delegating tasks to crew members and monitoring performance/production, food quality, safety, and communication

• Ensuring inventory is accurate and up to date

• Meeting shift targets and monetary goals

• Knowledge of POS system - open/close registers and handling cash

• Working in fast-pace and high-pressure environment