Alexis Arreola

• Planned for upcoming warehouse-wide events impacting department, supporting warehouse promotions and sales initiatives with knowledgeable advice and team contributions
• Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and members
• Led by example as role model for company core values and company culture
• Modeled excellent member service to encourage staff to proactively assist members and meet needs, building member loyalty, retention and satisfaction
• Engaged dissatisfied members using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Developed and maintained accurate schedules for staff, including vacation and sick days.
• Created and implemented procedures for scheduling staff to ensure coverage of all shifts.

*** Gained experience across multiple departments including Pharmacy, Stocker, Food Service Assistant, Electronics, Customer Service, and Receiving. ***

• Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
• Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
• Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
• Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests

• Recognized for providing efficient service with high degree of accuracy
• Engaged customers and built connections using positive, upbeat attitude
• Coordinated world-wide money transfers to individual and business customers
• Greeted customers often by name, and created welcoming environment
• Anticipated needs, and provided superior customer service