Alexis Black
Los Angeles,CA
Summary
Dependable, top selling individual with excellent customer service, sales, and people skills whom excels at both sales and conflict resolution whom consistently achieves 100% beverage recommendation and customer service reviews, with customers leaving restaurant with a positive experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Olive Garden
Burbank, CA
08.2017 - Current
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers and regularly completed shifts with high "add-ons"
- Collected credit card and cash payments
- Continuously and regularly upsold beverages and outsold all other servers on the Weekly Beverage Scorecard
- Worked with POS system to place orders, manage bills and handle complimentary items.
Veterinary Receptionist/Assistant
Angel City Animal Hospital
Los Angeles, CA
11.2021 - 03.2022
- Maintained all veterinary notes and information
- Charged out all billing including surgeries and deposits
- Managed all lab work and consistently updated information in order to keep all records accurate, detailed, and current
- Managed all incoming calls and answered them appropriately including client questions and concerns and setting up appointments regularly
- Followed up on all emails while multi-tasking phone calls, lab reports, and customers in person
Casualty and Property Sales
Allstate
Glendale, CA
02.2020 - 06.2021
- Called current customers to cross sell additional lines of business while providing customer service
- Collecting and reminding current customers when payment is due
- Represent/attended different events for Allstate office and created "cheat sheets" and explained all details of event to all Allstate office workers
- Verified customer personal information
- Handled approximately 75-200 outbound sales-related calls per day to qualify individuals interested in purchasing insurance coverage.
Caregiver
Blessing Hands
Los Angeles, CA
06.2014 - 08.2017
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms
- Documented vitals, behaviors and medications in client medical records
- Assisted patients with self-administered medications.
Front End Supervisor
Ross Department Stores
Burbank, CA
08.2007 - 12.2012
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
- Mentored team members to enhance professional development and accountability in workplace.
- Handled all customer complaints in a friendly, customer service focused manner
Computer Sales Associate
PC Club
Burbank, CA
01.2008 - 05.2008
- Sold custom built computers to both individuals and businesses based upon their needs
- Outsold other Computer Sales Associates and quickly became Top Selling Associate
- Listened to customers to identify needs and build personalized computing solutions.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Arts - Spanish
Los Angeles Valley College
Los Angeles, CAAssociate of Arts - Foreign Languages Education
Los Angeles Valley College
Los AngelesHigh School Diploma - Music/Spanish
Burbank High School
Burbank, CASkills
- Order accuracy
- Cash handling experience
- Extensive upselling ability
- Sales expertise
- Complain resolution
- Strategic sales knowledge
- Typing skills: 60WPM with high accuracy
- Multi-tasking
- Extensive verbal and customer service skills
- Writing Skills
- Conflict Management
- Age Verification
Certification
Food Handler Certification
First Aid Certification
CPR Certification
Additional Information
- Awards , Dean's List May 2018 Each semester for three semesters straight my GPA (grade point average) was over 3.5 and I was awarded a place on the Dean's list along with certification, an award, and a few items given out to Dean's list members. Top Beverage Seller January 2020
Timeline
Veterinary Receptionist/Assistant
Angel City Animal Hospital
11.2021 - 03.2022
Casualty and Property Sales
Allstate
02.2020 - 06.2021
Server
Olive Garden
08.2017 - Current
Caregiver
Blessing Hands
06.2014 - 08.2017
Computer Sales Associate
PC Club
01.2008 - 05.2008
Front End Supervisor
Ross Department Stores
08.2007 - 12.2012
Associate of Arts - Spanish
Los Angeles Valley College
Associate of Arts - Foreign Languages Education
Los Angeles Valley College
High School Diploma - Music/Spanish
Burbank High School
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