Alexis Bohlander
Lakeland
Summary
Accomplished Assistant Manager known for fostering team motivation and ensuring compliance management. Expertise in conflict resolution and training, committed to driving operational excellence and enhancing customer satisfaction.
Overview
3
3
years of professional experience
2025
2025
years of post-secondary education
Work History
Assistant Manager
Dunkin' Donuts
Lakeland
06.2022 - Current
- Monitored food safety and sanitation standards throughout the store.
- Resolved customer complaints and provided exceptional service experiences.
- Implemented process improvements to streamline daily operations and workflows.
- Supervised daily operations. For example, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Produced thorough, accurate and timely reports of project activities.
Education
Polk State College
Winter Haven, FLSkills
- Food safety
- Process improvement
- Compliance management
- Customer relationship management
- Employee training
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Decision making
- Time management
- Multitasking abilities
- Verbal and written communication
- Compliance
- Money handling
- Process improvement strategies
- Team motivation
References
References available upon request.
Timeline
Assistant Manager
Dunkin' Donuts
06.2022 - Current
Polk State College