Alexis Bowers
Round Rock
Summary
Detail-oriented front-of-house employee with a proven track record in customer service and team training. Skilled in managing point-of-sale systems and maintaining cleanliness, ready to enhance operational efficiency and guest satisfaction.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Burger King
Lufkin, TX
10.2024 - 12.2024
- Managed point-of-sale system to ensure seamless and efficient processing of customer transactions.
- Implemented systematic organization and cleanliness protocols in dining area to enhance overall guest experience.
- Managed customer interactions by providing timely and friendly assistance to address inquiries and concerns.
- Guided new cashiers through comprehensive training on operational protocols and customer service standards.
- Maintained cleanliness and organization of dining area to enhance customer experience.
- Provided prompt and friendly service, addressing customer inquiries and concerns effectively.
Front of House Employee
Skyline Burrito Bowls Express
Lufkin, TX
06.2023 - 01.2024
- Provided excellent customer service by greeting and assisting patrons with menu selections
- Operated point-of-sale system efficiently to process transactions accurately
- Maintained cleanliness and organization of dining area, ensuring a welcoming environment
- Collaborated with kitchen staff to coordinate timely food preparation and delivery
- Assisted in training new employees on front-of-house procedures and customer interactions
Manager's Assistant
Dairy Queen
Huntington, TX
02.2018 - 03.2023
- Coordinated daily operations to ensure smooth workflow and customer satisfaction.
- Assisted in training new staff on operational procedures and customer service standards.
- Managed inventory levels, ensuring timely restocking and minimizing waste.
- Developed employee schedules to optimize staffing and meet peak service demands.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- During time at Dairy Queen was transferred to multiple locations for training purposes.
Education
High School Diploma -
Macc
MaconSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Cash handling and management
- Reliability and punctuality
Certification
- CM - Certified Manager Certification
Timeline
Cashier
Burger King
10.2024 - 12.2024
Front of House Employee
Skyline Burrito Bowls Express
06.2023 - 01.2024
Manager's Assistant
Dairy Queen
02.2018 - 03.2023
High School Diploma -
Macc