Alexis Brown
Garland,TX
Summary
Dynamic professional with a proven track record. Recognized for attention to detail and effective communication, I streamline workflows and enhance team collaboration. Skilled in data entry and customer service , I consistently improve operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Dispatcher
Cj Logistics
Wilmer, TX
12.2025 - Current
- Organized inventory in designated areas, maintaining optimal storage conditions.
- Conducted regular quality checks on outgoing shipments, preventing errors.
- Assisted in training new employees on safety protocols and inventory procedures.
- Resolved discrepancies in shipping documents through effective communication with suppliers and carriers.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Office Coordinator
Bigalli Hats
Addison, TX
09.2022 - 07.2023
- Assisted in scheduling appointments and managing calendars for team members.
- Supported process improvements to enhance accuracy in order fulfillment tasks.
- Provided administrative assistance to staff members for daily task management to boost organizational productivity.
- Tracked and organized records, filed documents, and facilitated communication with clients to coordinate office activities.
- Maintained confidentiality of sensitive information while upholding professionalism consistently.
- Improved operational efficiency by evaluating office workflows and suggesting necessary enhancements.
Customer Service Representative
PNC Bank
Farmers Branch, TX
07.2020 - 03.2022
- Utilized CRM systems to track interactions, enhancing service delivery and follow-up processes.
- Collaborated with team members to improve workflow processes, increasing overall productivity and service quality.
- Developed training materials for new hires, fostering a supportive onboarding experience for staff.
- Addressed escalated issues effectively, demonstrating strong problem-solving skills and conflict resolution abilities.
- Provided exceptional customer support via phone and chat, resolving inquiries efficiently.
- Assisted customers in account management, ensuring accurate information and satisfaction.
Education
Engineering Tech
DeVry University
Chicago, IL07-2026
Skills
Attention to detail
Time management
Teamwork and cooperation
Effective communication
Data entry
Workflow optimization
Freight claims processing
Microsoft office
Timeline
Dispatcher
Cj Logistics
12.2025 - Current
Office Coordinator
Bigalli Hats
09.2022 - 07.2023
Customer Service Representative
PNC Bank
07.2020 - 03.2022
Engineering Tech
DeVry University