Alexis Bruss
Astoria,NY
Summary
Committed to maintaining high standards, I am a dynamic and results-driven professional with a proven track record in customer service and POS system management. With experience at Trader Joe’s and other leading companies, I excel in enhancing customer experiences, streamlining payment processes, and driving operational efficiency. A go-getter with relentless persistence, I proactively solve problems, optimize workflows, and adapt quickly in fast-paced environments. Guided by integrity and dedication, I foster strong relationships through an approachable demeanor and effective leadership, while leveraging my Microsoft Office Suite proficiency to contribute to team success.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joe's
Charleston
06.2023 - Current
- Answer product questions with up-to-date knowledge of sales and store promotions.
- Accept cash and credit card payments, issue receipts, and provide change.
- Operate the cash register or POS system to receive payment by cash, check, and credit card.
- Deliver a high level of customer service to patrons, using active listening and engagement skills.
- Help customers find specific products, answer questions, and offer product advice.
- Use suggestive selling techniques to promote add-on sales.
- Process refunds for worn, damaged, and broken merchandise.
- Followed all safety guidelines while operating equipment.
Child Caregiver
Independent Contracting
Charleston
09.2022 - Current
- Entrusted to care for the children.
- Enforce rules to teach good manners and maintain a safe environment.
- Communicate with parents about daily activities and any concerning behaviors.
- Organize creative activities to develop children's physical, emotional, and social growth.
- Use organization and time management skills to multitask and keep children on set schedules.
Waitress, Bartender
Grouchos Deli
Charleston
11.2021 - 04.2022
- Maintained accuracy while handling payments, giving change, and printing receipts for customers.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Checked back with customers throughout meal service to ensure satisfaction.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress, Hostess, Food Runner
Towne Tavern
Fort Mill
01.2019 - 08.2020
- Greeted customers, answered questions, and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Explained menu options to guests, offered suggestions, and took orders for food and beverages.
Cashier, Food Runner
Panera Bread
Fort Mill
11.2019 - 03.2020
- Preserved the appearance of the store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Accepted cash and credit card payments, issued receipts, and provided change.
- Operated cash register or POS system to receive payment by cash, check, and credit card.
- Delivered a high level of customer service to patrons, using active listening and engagement skills.
- Learned roles of other departments to provide coverage and keep the store operational.
Education
Bachelor of Science - Business Administration And Management
College of Charleston
Charleston, SC05-2025
High School Diploma -
Catawba Ridge High School
Fort Mill, SC05-2021
Skills
- Customer Experience & Revenue Management – Led customer engagement and optimized sales strategies, contributing to high-volume transactions in Charleston’s competitive market, which rivals New York’s sales figures Ensured seamless operations through effective revenue management and streamlined payment processing
- Leadership and Team Collaboration – Fostered a positive, high-performance environment by guiding teams and ensuring operational efficiency Maintained an approachable demeanor while driving productivity and upholding company standards
- Operations and Process Optimization – Managed POS systems, drawer balancing, and cash flow with precision, enhancing accuracy and efficiency Contributed to inventory oversight and budget alignment to maximize profitability
- Marketing and Strategic Analysis – Applied analytical skills, including Google Analytics, to track sales performance and customer trends and developed engaging presentations and marketing initiatives to support business growth and customer retention
Timeline
Crew Member
Trader Joe's
06.2023 - Current
Child Caregiver
Independent Contracting
09.2022 - Current
Waitress, Bartender
Grouchos Deli
11.2021 - 04.2022
Cashier, Food Runner
Panera Bread
11.2019 - 03.2020
Waitress, Hostess, Food Runner
Towne Tavern
01.2019 - 08.2020
Bachelor of Science - Business Administration And Management
College of Charleston
High School Diploma -
Catawba Ridge High School