Alexis Buchanan
Dallas,TX
Summary
I am a solid team player with an outgoing and positive demeanor. I'm motivated to maintain customer satisfaction and contribute to company success . I’m also a qualified Claims Representative versed in investigating claims, verifying information and managing settlements. I offer 5 months of auto insurance experience.
Overview
3
3
years of professional experience
Work History
Claims Associate
State Farm
11.2023 - Current
- Answering inbound calls and making outbound calls to customers within a fast paced, call center environment
- Supporting customers through personalized, caring, and simple interactions
- Proactively investigating claims, applying policy coverage, and accurately documenting claim files
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Prima Healthcare - Part Time
Health Care Aide
08.2021 - 02.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Maintained clean, safe and well-organized patient
Customer Service Representative
Chewy
11.2021 - 08.2022
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Associates Of Business Administration -
Eastfield College - Currently Enrolled
Mesquite, TXSkills
- Teamwork and Collaboration
- Excellent administrative abilities
- Skilled in Software
- Documentation processing
- File Management
- Conflict Resolution
- Claims adjustment
- Customer Service
Licenses
Property and Casualty Adjuster License
Accomplishments
- Providing technical support for internal software
- Auditing databases and creating reports
IT Technology Graduate
Timeline
Claims Associate
State Farm
11.2023 - Current
Customer Service Representative
Chewy
11.2021 - 08.2022
Prima Healthcare - Part Time
Health Care Aide
08.2021 - 02.2023
Associates Of Business Administration -
Eastfield College - Currently Enrolled