Alexis Buonaiuto
Scottsdale,AZ
Summary
Passionate results driven customer service representative with 9 years experience in healthcare management. Adept in durable medical equipment fields with commitment to efficiency. Dynamic individual maintaining exemplary level of customer service to multi-faceted consumers. Resourceful leader thriving in high volume grids overseeing multiple projects simultaneously. Well-versed in database management functions, identifying client needs and concerns to improve engagement strategies and overall service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Zoll Cardiac Management Solutions
03.2023 - Current
- Supported 60% territory coverage by working with sales leaders and using effective targeting of under-tapped regions; Conducting product training with physicians and healthcare professionals
- Demonstrated proper equipment use by showing client, patient and families product setup and operation using advanced knowledge of medical equipment processes
- Documented diagnosed cause of problems, completed repairs; maintaining safe installations, inventory checks and adhered to privacy regulations
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Clinic Site Supervisor, DME Coordinator
Phoenix Heart
01.2022 - 03.2023
- Collaborate with multiple departments in executing company's B2B marketing strategy and programs identifying new revenue opportunities and effectively navigate them within organization.
- Introduced and employee training of Electronic Post Acute DME platforms, improving patient quality assurance, insurance compliance and CMS processes/regulations.
- Data Tracking of 3 practice locations; 12 physicians, 6 hospitals, closely reviewing medical charts and maintaining high levels of communication for all post-acute medical equipment, outpatient procedures and insurance outcomes
- Facilitated healthcare accreditation process and business requirements; Managed daily operations of all account's payables/receivables
- Promoted high morale through staff hiring and retention
- Excelled dynamic communication, Proactive problem resolution, and facilitation of implemented plans to increase patient care standards and maximize provider to patient operational procedures.
DME Account Coordinator
Sage Primary, Palliative And Hospice
10.2019 - 01.2022
- Introduced Post Acute platforms to practice and trained clinical staff specializing in mobility and catheter supply
- Originated 30 medical equipment EMR templates for provider and back office implementations for accurate medical necessity in compliance with CMS
- Revenue Recovery; on average 12k quarterly locating DME of hospice patients expired and palliative transitioning. Superseding eligible equipment if needed
- Prepared all DME requests for review and approval by supervising nurse, or denials to be signed off by the Medical Director, by gathering all relevant information regarding equipment costs, maintenance, prior to submitting for a decision
- Communicated effectively with cross functional departments to coordinate vendor services, scheduling technicians and routing to assure quality execution of repairs, exchanges and deliveries.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty; Collaborated with management to implement continuous improvements and exceed team goals.
- Facilitated weekly status reports, project documentation and client billing.
Prior Authorization Coordinator, CMA
Scottsdale Endocrinology
02.2017 - 03.2019
- Initiated prior authorization processes; created and maintained spreadsheets detailing insurance denials and approvals
- Lead and directed back office staff in providing patient education of mobility equipment, Glucose Monitoring, Diabetics Supply, Insulin Pumps assuring patient medical compliances
- Facilitated patient Care monitoring, scheduling follow ups, assisted patients in identifying issues and explained solutions to restore service and functionality
- Electronically process events to determine complaint and reportability status
- Complete applicable Medical Device Reports (MDR) as required per internal policy & procedures
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Patient Care Coordinator
Internal Medicine of Arizona
06.2016 - 02.2017
- Acted as main point of contact for over 8k patients, 6 providers and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Assisted patients with referral coordinating of long and short term care for chronic conditions implementing provider treatment plans
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services
- Provided support and guidance to patients and families to navigate healthcare systems.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZCertified Phlebotomy Technician/Medical Assistant - undefined
Arizona Medical Training Institute
Mesa, AZAssociate of Applied Science - Medical Terminology
Eastern New Mexico University
Portales, NMAssociate of Arts - Fine Arts Professional Development: Interpersonal Communications
American Academy of Dramatic Arts
New York, NYSkills
- Proficient utilization in SAAS, Health Information Systems (HIS), EMR
- HIPAA/ OSHA Certified
- Advanced in MS Word, Excel, PowerPoint, and Outlook
- Inventory Management; P&Ls
- Operational Skills
- Financial reporting databases
- Medical Records Management
- Certified in Medical Terminology
- Problem Resolution
- Medical Coding
Certification
CNA - Certified Nurse Assistant CMA - Certified Medical Assistant NCPT - Nationally Certified Phlebotomy Technician BLS/ First AID OSHA Training Certified Obtaining Visual Analytics Certification
Timeline
Patient Service Representative
Zoll Cardiac Management Solutions
03.2023 - Current
Clinic Site Supervisor, DME Coordinator
Phoenix Heart
01.2022 - 03.2023
DME Account Coordinator
Sage Primary, Palliative And Hospice
10.2019 - 01.2022
Prior Authorization Coordinator, CMA
Scottsdale Endocrinology
02.2017 - 03.2019
Patient Care Coordinator
Internal Medicine of Arizona
06.2016 - 02.2017
Bachelor of Science -
Grand Canyon University
Certified Phlebotomy Technician/Medical Assistant - undefined
Arizona Medical Training Institute
Associate of Applied Science - Medical Terminology
Eastern New Mexico University
Associate of Arts - Fine Arts Professional Development: Interpersonal Communications
American Academy of Dramatic Arts
CNA - Certified Nurse Assistant CMA - Certified Medical Assistant NCPT - Nationally Certified Phlebotomy Technician BLS/ First AID OSHA Training Certified Obtaining Visual Analytics Certification
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