Hi, I’m
Alexis Butler
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Personable and dedicated with extensive experience in Sales, Customer Service and Office Administration. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
years of professional experience
Work History
HuluSan Antonio, TX
Viewer Experience Advocate Advisor
12.2021 - 11.2022
Job overview
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
TaskUsSan Antonio, TX
Customer Service Advisor
04.2020 - 12.2020
Job overview
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
- Diagnosed and troubleshot product issues to enhance customer satisfaction and prevent call escalation.
Ba Da Bling Boutique San Antonio, TX
Retail Sales Manager
12.2018 - 03.2020
Job overview
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Increased store sales by cross-selling complementary items.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Provided in-depth information on product features so customers could make educated buying decisions.
- Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
- Monitored team sales targets and addressed deficiencies.
- Reviewed store policies and made changes to streamline operations and increase productivity.
Hi Tech Automotive San Antonio, TX
Office Administrative Assistant
08.2014 - 06.2017
Job overview
- Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
- Answered phones to direct callers, schedule appointments and provide general office information.
- Obtained scanned records and uploaded to database.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Inventoried and ordered supplies for office.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
Education
San Antonio CollegeSan Antonio, TX
Associate of Science
05.2020
Northwest Vista CollegeSan Antonio, TX
Associate of Arts
05.2018
Skills
- Customer Service
- Business Development
- Policies and Procedures Adherence
- Problem Resolution
- MS Office
- Direct Sales
- Verbal and Written Communication
- Strong Analytical and Problem Solving Skills
- Document and Records Management
- Customer Relationship Management (CRM)
- Inbound and Outbound Calling
- Professional Telephone Demeanor
- Salesforce CRM
- Data Management
- Customer Data Confidentiality
- Administrative and Office Support
- Remote Office Availability
- Data Entry
- Multi-Line Phone Systems
- Retail Marketing
- Product Education
- Computer Skills
- Customer Relations
- Telephone Reception
- Office Supply Management
- Inventory Management
- File Organization
- Social Media Oversight
- Cash Handling
- Scheduling Employees
- Critical Thinking
- Sales Expertise
- Training and Mentoring
- Decision-Making
- Driven Work Ethic
Timeline
Viewer Experience Advocate Advisor
Hulu
12.2021 - 11.2022
Customer Service Advisor
TaskUs
04.2020 - 12.2020
Retail Sales Manager
Ba Da Bling Boutique
12.2018 - 03.2020
Office Administrative Assistant
Hi Tech Automotive
08.2014 - 06.2017
San Antonio College
Associate of Science
Northwest Vista College
Associate of Arts