Alexis Canales
Fontana,CA
Summary
Demonstrated knowledge of customer relations, employee training. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist other team members. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Starbucks
Rancho Cucamonga, California
12.2021 - Current
- Taught team members how to make latest drinks and correctly perform new procedures.
- Implemented feedback from customers to improve service quality and menu offerings.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Provided individualized instruction to match personal strengths, background and learning style of each employee.
Beauty Advisor
Sephora
Rancho Cucamonga, CA
06.2021 - 01.2024
- Managed inventory levels by monitoring stock levels regularly.
- Created a positive shopping experience for each customer through effective communication skills.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Bachelor of Arts - Health Administration
Arizona State University
Tempe, AZSkills
- Customer service
- Team building
- Employee training
- Inventory management
- Multitasking and organization
- Effective communication
References
References available upon request.
Timeline
Barista Trainer
Starbucks
12.2021 - Current
Beauty Advisor
Sephora
06.2021 - 01.2024
Bachelor of Arts - Health Administration
Arizona State University