Alexis Cantu
Mission,Tx
Summary
Dynamic tech professional with extensive experience at Best Buy, excelling in diagnosing and repairing electronic devices. Proven expertise in hardware configuration and customer service, consistently enhancing client satisfaction. Adept in Ruby, Python, and web development, delivering tailored solutions that optimize device performance and ensure seamless user experiences.
Overview
5
5
years of professional experience
Work History
Geek Squad Repair Agent
Best Buy
Mcallen, TX
09.2022 - Current
- Specialized in diagnosing and repairing computers, smartphones, and other electronic devices at Best Buy.
- Responsibilities included performing hardware and software repairs, troubleshooting technical issues, and providing customers with reliable tech solutions.
- Managed in-store repairs and ensured timely service, offering personalized advice on device maintenance and protection plans to enhance customer satisfaction and experience.
Geek Squad Agent
Best Buy
Mcallen, TX
10.2020 - 10.2022
- Provided expert technical support and repair services for computers, smartphones, and home appliances at Best Buy.
- Responsibilities included diagnosing and resolving technical issues, performing software installations, configuring home networks, and offering personalized tech advice to customers.
- Additionally, handled in-store and at-home repairs, data recovery, and cybersecurity solutions, ensuring customer satisfaction and seamless device performance.
Education
Bachelors of Science - Computer Science
University Of Rio Grande Valley
Edinburg, TX05.2025
Associates of Science - Computer Science
South Texas College
Mcallen, TX08.2019
Skills
- Ruby
- C#
- C
- Typescript
- HTML
- Customer service
- Technical support
- Web development
- Python
- Java
- Ruby on Rails
- ASPNET
- React
- NodeJs
- Hardware configuration
- Javascript
- ExpressJs
- Figma
- VSCode
- VSstudio
- Jira
- NET development
Accomplishments
Computer Networks/Operating Systems
Data Structures & Algorithms
(Best Buy) FY24 Q2 Top performer
(Best Buy) FY24 Top performer
Languages
Spanish
Professional
Velocicfy (Senior Project)
-C#/.Net windows based video game optimization application
-DB Browser/SQLite Database creation and management
-API/Networking tools integration
Timeline
Geek Squad Repair Agent
Best Buy
09.2022 - Current
Geek Squad Agent
Best Buy
10.2020 - 10.2022
Bachelors of Science - Computer Science
University Of Rio Grande Valley
Associates of Science - Computer Science
South Texas College
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