Alexis Carlino

• Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
• Utilized CRM software to track customer interactions and ensure accurate information management.
• Collaborated with team members to enhance service quality and streamline operational processes.
• Mentored new representatives, providing training on policies and effective communication techniques.
• Developed detailed mapping layouts using GIS software to enhance spatial analysis accuracy.
• Collaborated with project teams to ensure data integrity and alignment with geographic standards.
• Learned and adapted quickly to new technology and software applications.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Created employee schedules to align coverage with forecasted demands.
• Mentored team members to enhance professional development and accountability in workplace.
• Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
• Maintained up-to-date knowledge of emergency call procedures.
• Answered inbound calls, dispatched outbound calls, de-escalated difficult callers, and managed periods of high call volumes efficiently.
• Performed minor troubleshooting on communications equipment to alleviate downtime.
• Answered for over 200+ companies daily.

I did everything that housekeeping entails with maybe one or two helpers during peak season.

Clinicals were completed at Brightwater Memory Care

Awaiting Credentia application approval to schedule state exams

• Study Abroad: England, UK - English History & Literature
• 1 4CH course remaining