ALEXIS CARTER
Huntsville,AL
Summary
Detail-oriented customer service and healthcare support professional with expertise in addressing patient needs, managing appointments, and coordinating referrals. Strong skills in communication, problem-solving, and organization. Certified Microsoft Office Specialist and Certified Phlebotomist seeking a remote role in customer service, patient access, or appointment scheduling.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Health Navigator
MainStreet Rural Health
06.2023 - Current
- Guided patients in accessing healthcare services and community resources to enhance care engagement.
- Scheduled appointments and coordinated referrals to ensure timely care and continuity of services.
- Assisted patients with Medicaid and insurance inquiries, connecting them with relevant resources for better access.
- Educated patients about available health services, care options, and resource-navigation processes.
- Conducted patient outreach and follow-up to address care needs and barriers to access.
- Verified patient insurance details to facilitate care access.
- Documented patient interactions accurately and helped identify transportation and other practical supports.
Customer Service Representative
Verizon
01.2024 - 01.2026
- Assisted customers with account questions, billing concerns, and service information to ensure satisfaction and account accuracy.
- Assisted customers with account questions, billing concerns, service information, and account updates.
- Researched customer concerns and documented interactions while escalating unresolved issues to improve resolution rates.
Customer Service Representative
FIS Global
Tuscaloosa, Alabama
01.2018 - 07.2022
- Monitored transaction queues and automated fraud alerts to prevent financial loss.
- Monitor transaction queues and automated fraud alerts to minimize financial loss.
- Managed customer communications through calls, chats, and emails to provide assistance.
Education
Some College (No Degree) -
Robert C. Hatch High School
Uniontown, ALSkills
- Patient Education
- Medicaid assistance
- Patient outreach
- Referral management
- Appointment coordination
- Issue Resolution
- Customer Support
- Account Assistance
- Electronic Documentation
- Data Entry
- Microsoft Office
- Community Resource Navigation
Certification
- Certified Microsoft Office Specialist
- Certified Phlebotomist
TARGET REMOTE ROLES
Title: CUSTOMER SERVICE | HEALTHCARE SUPPORT
Timeline
Customer Service Representative
Verizon
01.2024 - 01.2026
Health Navigator
MainStreet Rural Health
06.2023 - Current
Customer Service Representative
FIS Global
01.2018 - 07.2022
Some College (No Degree) -
Robert C. Hatch High School