Alexis Casanova
Idalou
Summary
Dynamic professional with extensive experience in retail operations, specializing in employee training and quality assurance. Demonstrated ability to improve operational efficiency through strategic scheduling and task prioritization. Recognized for cultivating a positive work environment while ensuring compliance and high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Capital Mortgage Services of Texas
05.2022 - Current
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
G-Electric Inc
11.2024 - 11.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing speeches and presentations.
Personal Banker
First National Bank Of Texas
10.2021 - 05.2022
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed deposits, withdrawals and ACH transfers accurately.
- Cross-sold bank products and services to meet customer needs and provide options.
Area Supervisor
Ross Dress for Less
06.2020 - 10.2021
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Planned sequence of operations and established schedule.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Mentored new sales associates to contribute to store's positive culture.
Education
Associate of Arts - General Studies
South Plains College
Levelland, TX12-2025
High School Diploma -
Monterey High School
Lubbock, Tx05-2018
Skills
- Scheduling
- Mail handling
- Check processing
- Records retrieval
- Bookkeeping
- Research
- Filing
- Quality assurance
- Task prioritization
- Employee timesheet processing
- 10-key proficiency
Certification
Professional Skills
Timeline
Administrative Assistant
G-Electric Inc
11.2024 - 11.2025
Customer Service Representative
Capital Mortgage Services of Texas
05.2022 - Current
Personal Banker
First National Bank Of Texas
10.2021 - 05.2022
Area Supervisor
Ross Dress for Less
06.2020 - 10.2021
Associate of Arts - General Studies
South Plains College
High School Diploma -
Monterey High School