Alexis Clewell
Wilkes-Barre,PA
Summary
Motivated and dependable professional with experience in customer service and data entry. Proven ability to manage multiple tasks, maintain data accuracy, and resolve customer concerns with professionalism and efficiency. Strong organizational, communication, and time management skills with the ability to work independently and collaboratively.
Overview
2025
2025
years of professional experience
Work History
Restaurant Hostess
Bob Evan’s
Wilkes-Barre, PA
- Greeted guests warmly and provided exceptional customer service to ensure a positive dining experience.
- Managed reservations, waitlists, and seating arrangements to maximize efficiency and guest satisfaction.
- Escorted guests to tables and provided menus in a friendly and professional manner.
- Answered phone calls, handled inquiries, and coordinated with staff regarding reservations and special requests.
- Maintained an organized front-of-house area and ensured a welcoming atmosphere.
- Collaborated with servers and management to ensure smooth restaurant operations.
- Assisted in resolving guest concerns promptly and professionally.
- Monitored table availability and communicated wait times accurately.
- Maintained cleanliness and organization of the reception area.
- Demonstrated strong communication, multitasking, and time management skills in a fast-paced environment.
Crew Member
Dunkin' Donuts
Wilkes-Barre, PA
- Provided friendly and efficient customer service in a fast-paced environment.
- Prepared coffee, beverages, sandwiches, and bakery items according to company standards.
- Operated cash registers and processed customer transactions accurately.
- Maintained cleanliness and organization of the dining area, kitchen, and workstations.
- Restocked inventory and ensured products were properly displayed and available.
- Worked collaboratively with team members to meet customer needs and maintain smooth operations.
- Followed food safety and sanitation guidelines to ensure a safe and clean environment.
- Handled customer questions and resolved concerns professionally.
- Managed multiple tasks simultaneously while maintaining attention to detail and quality service.
- Assisted with opening and closing duties, including cleaning and inventory preparation.
Customer Service Representative
Maximus
Remote
11.2021 - 09.2022
- Assisted customers via phone, email, and online chat with questions, concerns, and account inquiries.
- Resolved customer issues efficiently while maintaining a high level of professionalism and customer satisfaction.
- Accurately documented customer interactions and updated records in company databases.
- Processed requests, provided information, and followed company policies and procedures.
- Managed multiple tasks in a fast-paced remote environment while meeting performance goals.
- Demonstrated strong communication, problem-solving, and active listening skills.
- Collaborated with team members and supervisors to ensure timely resolution of customer concerns.
- Maintained confidentiality of sensitive customer information and delivered exceptional service.
- Utilized computer systems and various software applications to support customers effectively.
- Adapted quickly to changing procedures and priorities while working independently from home.
Data Entry Clerk
MOHELA
Remote
09.2022 - 08.2024
- Entered and maintained accurate information in company databases and computer systems.
- Reviewed documents for completeness and corrected errors to ensure data accuracy.
- Processed and updated records in a timely manner while meeting productivity goals.
- Organized and maintained electronic and physical files.
- Performed quality checks to verify the accuracy and consistency of data.
- Communicated with team members and customers to obtain missing information and resolve discrepancies.
- Maintained confidentiality of sensitive information and adhered to company policies.
- Demonstrated strong attention to detail, time management, and organizational skills while handling multiple tasks.
Education
High School Diploma -
Achievement House Cyber Charter
Exton, PA06.2020
Skills
- Customer Service
- Communication Skills
- Data Entry
- Time Management
- Problem Solving
- Teamwork
- Microsoft Office
- Email and Phone Support
Timeline
Data Entry Clerk
MOHELA
09.2022 - 08.2024
Customer Service Representative
Maximus
11.2021 - 09.2022
Restaurant Hostess
Bob Evan’s
Crew Member
Dunkin' Donuts
High School Diploma -
Achievement House Cyber Charter