Alexis Cole
Summary
Recent high school graduate, adept in customer engagement and team leadership, pursuing a BS in Business Administration. Skilled in employee training and customer service management, consistently maintaining high satisfaction levels and workplace safety. Achieved notable improvements in team performance and customer relations.
Overview
2
2
years of professional experience
Work History
Shift Lead
Chick-fil-A
05.2024 - Current
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Trainer
Chick-fil-A
11.2023 - 05.2024
- Developed lesson plans, instructional materials and written practice tests
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained current knowledge of all team position requirements.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Team Member
Chick-fil-A
02.2023 - 11.2023
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
Education
Bachelor of Science - Business
Western Governors University
Salt Lake City, UT08.2026
High School Diploma -
Palmetto Ridge High School
Naples, FL05.2024
Skills
- Customer Engagement
- Employee Training
- Guest service
- Workplace Safety
- Customer Service Management
- Team Leadership
Timeline
Shift Lead
Chick-fil-A
05.2024 - Current
Trainer
Chick-fil-A
11.2023 - 05.2024
Team Member
Chick-fil-A
02.2023 - 11.2023
Bachelor of Science - Business
Western Governors University
High School Diploma -
Palmetto Ridge High School