Alexis Cooper
Forest Park,GA
Summary
Proven track record of enhancing patient satisfaction and increasing case acceptance rates at D4C Dental Brands, showcasing exceptional dental knowledge and customer service skills. Expert in treatment planning, sterilization and office administration, I improved efficiency and compliance, contributing significantly to practice goals with a keen focus on quality assurance and team collaboration.
Overview
3
3
years of professional experience
Work History
Treatment Coordinator
D4C Dental Brands
08.2022 - 03.2024
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Laid out potential payment plans for patients.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Implemented comprehensive tracking systems to monitor progress towards practice goals related to production levels or revenue targets.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Coordinated continuing education opportunities for dental team members as part of an ongoing commitment to professional growth.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
Sterilization Technician
D4C Dental Brands
08.2022 - 03.2024
- Received deliveries to stock supply closet and manage inventory of dental products and equipment.
- Maintained accurate records of all sterilized items, ensuring traceability and regulatory compliance.
- Performed thorough inspections of instruments for damage or contamination before releasing them for use in surgical procedures.
- Operated and maintained steam autoclaves by using distilled water, checking for leaks and cleaning air traps and water sensors.
- Supported surgical teams with timely delivery of properly sterilized instruments required for various procedures.
- Reduced risks of infection by consistently maintaining a clean and sterile work environment.
- Ensured sterilization quality by meticulously following standard operating procedures and guidelines.
- Collaborated effectively with fellow team members to ensure efficient completion of daily tasks and responsibilities.
- Conducted regular inventory checks, minimizing shortages and overstock situations in the department.
- Streamlined workflow by organizing and prioritizing items for processing based on urgency and departmental needs.
- Continuously updated knowledge on industry best practices through professional development opportunities and training sessions.
Barista
Dunkin Donuts & Baskin Robbins
01.2023 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Front Office Assistant
Whizz Power Learning
01.2021 - 06.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
- Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.
Education
High School Diploma -
Georgia State University
Atlanta, GA08.2023
Skills
- Office Administration
- Dental knowledge
- Manual Dexterity
- Exam Room Preparation
- Treatment Planning
- HIPAA Compliance
- Equipment Sterilization
- Quality assurance procedures
- Hazardous waste disposal
- Personal Protective Equipment
- Billing and Invoicing
- File Maintenance
- Business Correspondence
- Appointment Setting
- Team Player
- Cash Handling
- Opening and closing duties
- Friendly and outgoing
Languages
Spanish
Professional Working
Timeline
Barista
Dunkin Donuts & Baskin Robbins
01.2023 - 03.2023
Treatment Coordinator
D4C Dental Brands
08.2022 - 03.2024
Sterilization Technician
D4C Dental Brands
08.2022 - 03.2024
Front Office Assistant
Whizz Power Learning
01.2021 - 06.2022
High School Diploma -
Georgia State University